Mikhail Kravchenko Email & Phone Number

Дубай, Объединённые Арабские Эмираты

Санкт-Петербург, Россия

Support for the Vprok online store.User consultations on working with the software product, with its individual modules and functionality.- Work with user requests in redmine, Jira, ITSM.- Operational monitoring of the operation of the online store system using zabbix monitoring systems and the graylog, Grafana logging system, Rabbimq queues, Linux download and synchronization daemons- Registration of bugs, system behaviors that do not meet business requirements and transfer to 3rd line support- Implementation of recommendations for manual parrying of errors before the release of the necessary software improvements.- Workaround search- Working with the acquiring system- Operation of database production of warehouse systems and online store, backoffice- Ensuring the correct operation of the product: website, product cards, balances, order life cycle, cash reporting.- Technical support for employees: Creation, Distribution of instructions (Confluence) for the operation of the software;- Operational advice on the use of undocumented functions.- writing python code for certain company services (service for testing website pages, creating a system for testing grades, an entertaining and educational system of quizzes)

Санкт-Петербург, Россия

Operational monitoring of the functioning of the warehouse management system (WMS);Primary diagnosis of malfunctions and failures in the operation of software, server and network equipment;Localization of software errors and transfer of their description to developers (Redmine) for prompt elimination;Implementation of recommendations for manual parrying of errors (Pgadmin postgres) before the release of the necessary software improvements.Technical support for employees: Distribution of instructions (Confluence) for the operation of hardware and software;Conducting training for new employees;Informing about the release of software updates and demonstrating new functionality;Communication with staff and collection of recommendations for software improvement;Operational advice on the use of undocumented functions.Online store software testing: Testing on test benches of online store software improvements;Conducting regression testing on test cases;Completing test reports;Fixing errors identified during testing in the Redmine system.Monitoring (Greylog, Zabbix, download and sync daemon queues)Monitoring the state of network and server equipment, localization of faults;Escalation of problems to the first and second line of support, control of the timing of the decision on applications (Remedy, ITSM);Replacement of failed non-standard equipment with copies from the replacement fund. Transfer of failed equipment for repair. Maintaining a register of installed software versions and updating to current versions. Keeping a register of equipment and keeping the status of equipment up to date. Order and replace consumables.

CBT (commercial and banking technology)- Remote or on-site execution of user requests for IT equipment, office equipment, computer networks, cash and retail equipment- Advising clients on software operation and operation (Helpdesk first and second lines)- Maintenance of fiscal registrars, work with the register, replacement of FN, fiscalization- Support and commissioning of servers and workstations, trade equipment, acquiring, trade software.- Email setup- Maintenance of thick and thin clients, tablets- Maintenance of MFPs, printers, thermal printers, mobile printers- Servicing the UPS server and workstations- Maintenance of network equipment (routers, switches, Mikrotik, ZyXel, DLink, TpLink, Cisco) access points.- LAN installation,- Installation installation of video surveillance (cameras, video recorders, KVM)- Installation of fire alarm systems- Telephony, landlines, automatic telephone exchange Avaya, Panasonic.- Maintenance of POS systems IBM, TOSHIBA, NSR- Maintenance of scale scanners, barcode scanners, 2D scanners EGAIS- Maintenance, firmware scales DIGI, DIBAL- Maintenance of data collection terminals, price check devices (price checker)- Biomsart- Tracking applications in Bmc Remedy- Carrying out scheduled maintenance on time- Taking stock of objects- Preparation of electronic and written reports- Business trips

Алтайский Край, Россия

Head of technical department-Organization of the work of the department;-Planning, organization and control of installation, installation, configuration, maintenance and operation of computer equipment and equipment of payment terminals;- Maintenance of technical and internal documentation;- Management of department staff;-Diagnosis of equipment and repair, both planned and emergency;-Participation in competitions, auctions, negotiating, negotiating and concluding commercial contracts for customer service, their further support;- Control over the warranty service of equipment;-Organization of levels of access to information;-Management, coordination, control, planning and implementation of work to create, ensure uninterrupted operation and future development, including regional divisions, organization of customer service support;-Management of the daily work of the unit (system engineers and technicians - collectors);- Ongoing technical support for existing customers;;-Installation and configuration of software for payment terminals;Installation and installation of equipment;- Carrying out preventive maintenance in accordance with the regulations recommended by the manufacturer of payment terminals;Restoring the functionality of terminals;- Application of comprehensive security measures (firmware update, installation of smart cards, fastening of the terminal, setting the payment limit);- Inventory of equipment;- General business works;

Applied Informatics, Computer Scientist

Education record