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Azure AD (Entra) administrator managing groups/users. Enforcing and maintaining Conditional accesspolicies as per best practices. Worked on implementing AAD SSO Integration with EnterpriseApplications such as Google Chrome and Apple Business Manager.Perform forensic analysis, Intrusion detection, authentication auditing, and response to suspiciousactivity via🔒and Azure AD Sign-in logsMicrosoft Exchange message trace, Quarantine audit, and threat remediation via Avanan software.Troubleshooting and resolving network issues such as Site to Site VPN issues on🔒networks andvarious networks on the other side of the tunnel such as 🔒.Guidance & feedback to helpdesk team members and resolved client escalations based on SLAs.Endpoint Manager aka Intune device management, deploying devices via Autopilot, managing AppleMDM devices via Intune and Apple business manager.Work with clients on SharePoint administration and Teams integration for specific business needs.Manage multiple projects and tasks via 🔒 and 🔒. Scheduled and planned work basedon severity and client availability, reported weekly to President.Create and maintain comprehensive documentation relating to all client systems & servers, licensing,SOPs, and credentials via 🔒.Integrate and manage the following; Microsoft AAD, 🔒, 🔒, 🔒, and other client specific line of business applications.Serve as liaison between client and vendor for line of business applications, Telecom vendors, officesolutions, & enterprise software providers such as 🔒🔒 = CONFIDENTIAL(Full Time 09/2020 - 02/2024)(Contract 01/2024 - thru Present)

- Introduced DEP Profile Manager Apple's MDM solution in a 500+ iOS/Mac device environment.- Developed (AppleScript) app to finalize settings & software activations, eliminating human error.- Implemented new asset management system "🔒" resulting in great improvements to inventory control. - Overhauled consumable asset usage procedures & liquidated overstock assets resulting in cash returns.- Resolving Network issues related to standard protocols on 🔒 and 🔒 hardware.- Managed life cycle of all hardware & software licensing (Apple Volume Purchase Program)- Annual rollout of One to One laptop program 500+ devices including iMacs, MacBooks & iPads- Trained staff on G Suite - Sheets, Docs, Slides & Forms. Developed Macros for specific Dept. needs.- Primary contact for all IT related incidents across 4 campuses, with same same day turn around time.- Remote support via 🔒, 🔒 & 🔒 Desktop across 4 campuses.- GSX administrator, direct with Apple Inc. Self-servicing account.🔒 = CONFIDENTIAL

- Fulfilled Apple’s service and quality commitments for Genius Bar Customers.- Provided effective solutions to Business/Consumers minimizing repeat issues, excellent feedback scores. - Served as coach and trainer to new technicians. Instilled the company goals and vision.- Deep understanding of macOS, macOS Server & iOS. Provided engineering feedback of emerging issues. - Effectively diagnosed hardware/software troubleshooting and repairs on all Apple products.- Managed 15+ hardware/software repairs simultaneously via Global Service Exchange(GSX).

- Troubleshooting hardware/software issues on MaxFlight simulator equipment.- Trained & managed staff of 6 on technical procedure, maintenance & repair of MaxFlight equipment. - Lead emergency situation training in the event of hardware failure.