Lead and supervise a team of technical specialists, providing guidance, mentoring, and support to ensure team cohesion and high performance.Coordinate and prioritize tasks and projects within the team, ensuring that deadlines are met and resources are allocated effectively. Contributing technically to projects, providing solutions to complex technical issues, and assisting team members with technical challenges Facilitate collaboration between team members, as well as with other departments within the organization, fostering a cohesive and productive work environment. Assess the performance of team members, provide constructive feedback, and identify opportunities for skill development and career growth. Communicate team progress, challenges, and achievements to upper management.

Technical Support: Provided comprehensive technical support to clients through various channels, including email, telephone, remote desktop, and on-site visits, ensuring prompt and effective resolution of issues.Hardware and Software Installations: Performed installations and configurations of hardware components and software applications to meet client needs and ensure optimal system performance.Workstation and Printer Setup: Set up and configured new workstations and printers, including the installation of necessary drivers and software to ensure seamless integration into the network.Server Maintenance: Conducted regular server checklists to monitor performance, address potential issues, and ensure system stability and reliability.Backup Management: Managed backup processes by swapping out backup tapes on a weekly basis and monitoring running backups for any issues, taking corrective action as needed to prevent data loss.User Account Management: Created and configured new user accounts and email addresses, including the setup of necessary permissions and access rights.Issue Resolution: Monitored and resolved any issues with backup processes and other technical problems, maintaining system integrity and data security.

Technical Support: Delivered comprehensive technical support to existing clients via email, telephone, and TeamViewer, effectively addressing and resolving a wide range of technical issues and inquiries.Backup Management: Monitored and ensured the smooth operation of backup processes, verifying that backups were completed on schedule and addressing any issues to maintain data integrity.Data Recovery: Restored lost or corrupted data on client PCs, utilizing various tools and techniques to recover and secure critical information.Backup Software Installation: Installed and configured backup software, such as Attix5 Pro, on new client PCs to ensure reliable data protection and recovery.Data Management: Managed and configured data selections, including accounting packages, documents, and SQL databases, ensuring accurate and efficient data handling.File Repair: Diagnosed and repaired issues with installation files, corrupted data files, and text files to restore functionality and prevent data loss.Cloud-Based Security: Installed and configured cloud-based security solutions, such as Panda Security, to protect client systems from threats and ensure a secure computing environment.

Computer and Multimedia Sales: Manage and drive sales of computer and multimedia products.Customer Service: Address customer queries, provide quotations, and offer product support.Technical Support: Assist with technical issues and troubleshooting for customers.Sales Targets: Achieve and exceed monthly sales targets.Promotional Implementation: Implement and manage promotional activities and campaigns.Merchandising: Assemble and display products to optimize visual appeal and accessibility.Store Maintenance & Security: Oversee general store upkeep and security.

Cellular Sales: Drive sales of cellular phones and accessories, tailoring solutions to meet customer needs and preferences.Cellphone & Data Contracts: Facilitate the setup of cellphone and data contracts, including plan selection, contract management, and troubleshooting.Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and offering product and service recommendations.

PC Repairs: Diagnosed and repaired a wide range of PC issues, including hardware failures, software malfunctions, and system crashes. Provided effective solutions to restore systems to optimal performance.PC Upgrades: Performed hardware and software upgrades to enhance system performance and meet client needs. Upgrades included installing new components such as RAM, SSDs, graphics cards, and updating software applications.Troubleshooting: Conducted thorough troubleshooting to identify and resolve technical problems. Provided solutions for issues related to operating systems, applications, and peripheral devices.Hardware and Software Sales: Assisted customers in selecting and purchasing PC hardware and software products. Provided expert recommendations based on individual needs and preferences, ensuring customer satisfaction and optimal product fit.Merchandising: Managed product displays and inventory to ensure an appealing and organized sales floor. Assembled and showcased PC components and accessories to attract customers and drive sales

Client Assistance: Addressed and resolved sales queries from clients via email, MSN, and telephone. Provided prompt and accurate information regarding product availability, pricing, and specifications to support informed purchasing decisions.IT Components and Software Sales: Managed sales of IT components and software to both retail and corporate clients. Developed and maintained relationships with customers, understanding their needs to offer tailored solutions and drive sales growth.Product Knowledge: Demonstrated in-depth knowledge of IT components and software products, including specifications, features, and benefits. Provided expert advice and recommendations to help clients select the most suitable products for their requirements.Order Processing: Processed sales orders and handled follow-up communications to ensure timely delivery and customer satisfaction. Coordinated with logistics and inventory teams to manage order fulfillment and resolve any issues.

Computer and Multimedia Sales: Manage and drive sales of computer and multimedia products.Customer Service: Address customer queries, provide quotations, and offer product support.Technical Support: Assist with technical issues and troubleshooting for customers.Sales Targets: Achieve and exceed monthly sales targets.Promotional Implementation: Implement and manage promotional activities and campaigns.Merchandising: Assemble and display products to optimize visual appeal and accessibility.Store Maintenance & Security: Oversee general store upkeep and security.Key Holder: Open and close the store, ensuring secure operations.OHASA Representative: Represent the store in compliance with OHASA regulations and safety standards.

Network and Hardware Troubleshooting: Diagnosed and resolved a wide range of network and hardware issues to ensure optimal system performance and minimal downtime. Utilized diagnostic tools and methodologies to address technical problems effectively.Network Cabling and Switch Installation: Installed and configured network cabling and switches, ensuring proper setup and connectivity for efficient network operations. Conducted tests to verify installation integrity and network performance.Hardware and Software Installations and Repairs: Performed installations and repairs of hardware components and software applications. Ensured that systems were properly configured and updated to meet user requirements and industry standards.PC Assembly and Setup: Built, repaired, and configured PCs, including assembling components, installing operating systems, and setting up peripherals. Provided comprehensive testing to confirm system functionality and performance.Operating System Support: Delivered support for various operating systems, including installation, configuration, and troubleshooting of OS-related issues. Assisted users with OS upgrades and maintenance to ensure smooth operation.Client Liaison: Served as the primary point of contact for clients, addressing their technical concerns and providing timely support. Communicated effectively to understand client needs and deliver solutions that met or exceeded expectations.Technical Skills: Developed strong technical skills in computer hardware troubleshooting and software support. Continuously updated knowledge to stay current with emerging technologies and industry best practices.