Mikhail Minyailov

Mikhail Minyailov Email and Phone Number

Head of WFO Practice at CTI (Communications.Technology.Innovations) @ CTI
moscow, moscow city, russia
Mikhail Minyailov's Location
Russia, Russian Federation
Mikhail Minyailov's Contact Details

Mikhail Minyailov work email

Mikhail Minyailov personal email

About Mikhail Minyailov

Mikhail Minyailov is a Head of WFO Practice at CTI (Communications.Technology.Innovations) at CTI. He possess expertise in telecommunications, wfo, contact centers, workforce management, pre sales and 58 more skills. He is proficient in English.

Mikhail Minyailov's Current Company Details
CTI

Cti

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Head of WFO Practice at CTI (Communications.Technology.Innovations)
moscow, moscow city, russia
Website:
cti.ru
Employees:
168
Mikhail Minyailov Work Experience Details
  • Cti
    Head Of Wfo Practice
    Cti Jul 2014 - Present
    Moscow, Russian Federation
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  • Cti
    Wfo Solutions Consultant
    Cti Sep 2013 - Jun 2014
    Moscow, Russian Federation
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  • Tops Business Integrator
    System Architect
    Tops Business Integrator 2007 - 2013
    Moscow, Russian Federation
    View
  • Systematica
    System Engineer
    Systematica 2005 - 2007
    Moscow, Russian Federation
    View
  • Sberbank
    Chief System Engineer
    Sberbank 2000 - 2005
    Novosibirsk Region, Russian Federation
    View

Mikhail Minyailov Skills

Telecommunications Wfo Contact Centers Workforce Management Pre Sales Speech Analytics Workforce Planning Integration Cloud Computing Enterprise Software Customer Engagement Quality Management Collaboration Solutions Customer Interaction Management Voice Of The Customer Customer Relations Business Process Management Customer Contact Customer Journeys Product Management Solution Architecture Project Management Contact Center Architecture Customer Experience Solution Selling Professional Services Saas Team Management Customer Relationship Management Consulting Crm Business Development Customer Intelligence Business Intelligence Knowledge Management Customer Service Engagement Management Digital Transformation Bpm Egain Pega Solution Development Enterprise Solution Design Call Centers Cisco Certified Cisco Technologies Cisco Voip Cisco Ip Telephony Design Avaya Technologies Avaya Ip Telephony Avaya Aura Alcatel Telephony Voip Unified Communications System Administration Ip Data Center Sip Virtualization Managed Services Network Design Video Conferencing

Frequently Asked Questions about Mikhail Minyailov

What company does Mikhail Minyailov work for?

Mikhail Minyailov works for Cti

What is Mikhail Minyailov's role at the current company?

Mikhail Minyailov's current role is Head of WFO Practice at CTI (Communications.Technology.Innovations).

What is Mikhail Minyailov's email address?

Mikhail Minyailov's email address is mi****@****ail.com

What skills is Mikhail Minyailov known for?

Mikhail Minyailov has skills like Telecommunications, Wfo, Contact Centers, Workforce Management, Pre Sales, Speech Analytics, Workforce Planning, Integration, Cloud Computing, Enterprise Software, Customer Engagement, Quality Management.

Who are Mikhail Minyailov's colleagues?

Mikhail Minyailov's colleagues are Kirill Semin, Vladislav Rybchenko, Julia Zhigareva, Vladimir Mikhaylov, Alessandra Nascimento, Roman Plyuschenkov, Albert Islamov.

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