Mikhail Mironenko Email & Phone Number

Moscow, Ru

Москва, Россия

Working as Delivery Manager\Project manager for various engagements. Head of unit (incluging Service delivery,project and delievery managers)• Managing projects for global customers using best practices in delivery and project management (Agile, Kanban etc.).• Coordinating several cross-functional teams incl. developers, architects, business analysts, testers. (up to 60 employees average) to ensure high-quality and reliable service.• Analyzing customers` technical requirements… Show more Working as Delivery Manager\Project manager for various engagements. Head of unit (incluging Service delivery,project and delievery managers)• Managing projects for global customers using best practices in delivery and project management (Agile, Kanban etc.).• Coordinating several cross-functional teams incl. developers, architects, business analysts, testers. (up to 60 employees average) to ensure high-quality and reliable service.• Analyzing customers` technical requirements for various projects and providing the best resources accordingly.• Researching opportunities for business growth being in constant contact with the customers, managing risks, providing proactive solutions for possible problems.• Reporting and presenting business results to top management.• Consulting work for Pre-sales activities.• Working with customer satisfaction. Show less

Voronezh

Was responsible for data center & cloud services within the organization• Managed the division of 120 people in total with the focus at:- Infrastructure solutions development, migration and support (on-premises, IAAS, public and private clouds) based on Windows\Linux OS including all features and VMware\Hyper-V as hypervisor, Azure, DevOps.- Applications migration and upgrade including the entire line of Microsoft products, DBA, SAP, Oracle, AV, digital workplace, monitoring… Show more Was responsible for data center & cloud services within the organization• Managed the division of 120 people in total with the focus at:- Infrastructure solutions development, migration and support (on-premises, IAAS, public and private clouds) based on Windows\Linux OS including all features and VMware\Hyper-V as hypervisor, Azure, DevOps.- Applications migration and upgrade including the entire line of Microsoft products, DBA, SAP, Oracle, AV, digital workplace, monitoring tools.- Backup & Storage management.- Hardware and software maintenance.- Security management.• Defined the division strategy based for local and global markets.• Was responsible for key metrics of division in terms of finance results, staffing\attrition, utilization, business & portfolio growth.• Derived all presale activities such as calculation, POC and tenders.• Managed service portfolio. Show less

Россия

• Managed services\projects for the biggest customer in portfolio with yearly TCV 3.000.000$ and 4.000+ users.• Coordinated multiple teams incl. Service desk, On site support, Infrastructure & network support, Application support & development (100+ employees average) to ensure high-quality and reliable services.• Acted as a single point of contact for the client for all questions related to services, major changes, contentious issues, and new opportunities.• Was responsible for… Show more • Managed services\projects for the biggest customer in portfolio with yearly TCV 3.000.000$ and 4.000+ users.• Coordinated multiple teams incl. Service desk, On site support, Infrastructure & network support, Application support & development (100+ employees average) to ensure high-quality and reliable services.• Acted as a single point of contact for the client for all questions related to services, major changes, contentious issues, and new opportunities.• Was responsible for execution of SLA & KPI against the customer, contract negotiations, revenue & margin, service design.• Took a part in the relevant process complaints audits for information security, ITSM and CSAT reviews. (internal and external).• Captured customer business demands and requirements, and lead the Capacityand Availability Planning process including all relevant units; Whenever identified, raising problem records; To initiate, develop and implement the Service Improvement Program whenever it is required. Show less

Voronezh

• Managed and coordinated department of 50 engineers supporting hardware and software based on various Microsoft products (hardware line and virtualization platforms).• Developed project in all phases, from requirements gathering to implementation solutions and referral to support.• Followed up all presale activities (estimating the cost of projects and preparing tender documentation).systems Reconfiguration of existing systems according to customer needs. Daily monitoring service… Show more • Managed and coordinated department of 50 engineers supporting hardware and software based on various Microsoft products (hardware line and virtualization platforms).• Developed project in all phases, from requirements gathering to implementation solutions and referral to support.• Followed up all presale activities (estimating the cost of projects and preparing tender documentation).systems Reconfiguration of existing systems according to customer needs. Daily monitoring service and data availability to prevent service failures Solving incidents and problems related to Software products and hardware equipment.• Developed service design. Show less

• Managed implementation of the projects\services, coordination of workload on the accounts, resources and tasks distribution, T&T.• Monitored and controlled of volumes, SLA&KPIs, plans and progress implementation.• Implemented kick-off meetings with the clients and teams.

• Supported server infrastructure of 1000+ servers for multiple clients based on Microsoft technologies.• Administrated virtual farms based on VMware, hyper V etc.• Created maintenance plans, vulnerability cards and project documentation.• Handled incidents, changes, problems following ITSM best practices.• Acted as SPOC for all technical questions.

First & Second level customer support (servers, network devices, software, storage, reports). Handling incidents & request in several tickets handling tool (e.g. HP Service Manager, Clarify, Remedy) in more than 100 sites mostly European Division, for customers like The Coca-Cola company, AGC flat gals, Atlas – Copco, Esko, Mobistar, Permko and many others. Take part in small changes with our Belgium colleagues as part of an international team. Creation fully documented instructions for almost… Show more First & Second level customer support (servers, network devices, software, storage, reports). Handling incidents & request in several tickets handling tool (e.g. HP Service Manager, Clarify, Remedy) in more than 100 sites mostly European Division, for customers like The Coca-Cola company, AGC flat gals, Atlas – Copco, Esko, Mobistar, Permko and many others. Take part in small changes with our Belgium colleagues as part of an international team. Creation fully documented instructions for almost all sites which were under my responsibility. Show less

Master Of Business Administration - Mba

Master'S Degree, It Services And Project Management

Engineer'S Degree, Information Technology