Head Of Service Delivery
CurrentResponsibilities- Managing cross-functional software development unit (50+ employees and contractors in Europe)- Making sure the teams are constantly delighting the stakeholders and all the members are individually successful and happy- Helping company reaching its strategic goals- Driving process and technical excellence of the teams- Developing, mentoring and sponsoring new leaders for the organization- Growing unit's project portfolio and headcount growth Key achievements- Managed growth from 2 to 50 people in the span of 4 years with a limited budget- Secured new projects for the company through upselling to returning customers and pre-sale work- Designed and implemented career ladder framework for engineers and engineering managers- Introduced a tool for automating remote technical interview process- Accelerated knowledge sharing within the unit by implementing corresponding processes through tribes reading clubs, internal presentations platform- Drove engineering metrics change management inside the company to adopt DORA