Mikhail Saade Email & Phone Number

Moscow, Russian Federation

• Managing platform and service development projects, including backlog maintenance, overseeing development by internal teams and contractors, and conducting testing;• Gathering and processing information to create technical requirements and documentation for new products, participating in regulatory changes;• Conducting webinars for exporters and B2B partners, supporting platform users, and liaising with government agencies

• Managing platform projects and services, supporting technical documentation and overseeing developments;• Conducting webinars to introduce new platform features, collaborating with internal and external development teams

• Describing and optimizing business processes (“As is” and “To be”), participating in the development and implementation of new processes;• Analyzing requirements, drafting functional and technical specifications, conducting user training, and maintaining the backlog

• Supporting SAP system users, formalizing requirements, and resolving errors in business processes;• Participating in the development of project solutions and system customization, creating instructions, and training employees

• Organizing warehouse operations and managing the team, liaising with other departments;• Opening new warehouses, participating in inventories, and optimizing business processes

• Managing goods in the warehouse, working with the SAP system, and ensuring compliance with quality standards

Master'S Degree, Hospitality Administration/Management

Norsk Og Samfunnskunnskap

Master'S Degree, Hospitality Administration/Management