Mikhail Smith Email & Phone Number

New Orleans, La, Us

- Responsibility for managing implementation of enterprise-level clients- Serve on Product Line Leadership Team to support cross-functional collaboration and product development- Support project managers’ product knowledge and customer relation skills through coaching and regular feedback via formal and informal channels. - Directly support project managers with implementation of challenging, high-need projects. - Partner with leadership to enhance deployment processes by identifying ways to increase project efficiency for small clients and effectiveness for enterprise-level clients and creation of internal and external-facing collateral.

- Overall responsibility for delivering and supporting the implementation of multiple projects, with subprojects of varying scope and size to school districts- Managed various functions in delivery of service solutions to ensure accurate and timely completion with over 90% customer satisfaction. - Partnered closely with key district and school stakeholders to identify and articulate project goals and objectives, ensuring project implementation plan aligned with their goals and objectives.- Applied project management methodology to all projects, including setting expectations and managing to scope.

- Adhered to detailed processes for facilitating training workshops for new and existing customers- Supported company growth by developing onboarding process and creating internal collateral for enterprise-level clients and directly managing deployment- Created and maintained a library of high-quality, engaging training materials: video tutorials, user guides, FAQ pages, etc.- Managed help desk communication with customers, ensuring timely and professional responses for Tier I and Tier II issues- Assisted sales team as subject matter expert for RFPs and sales meetings for prospective large clients

Greater New Orleans Area

- Directly supervised the AmeriCorps Members (ACMs) at G.W. Carver High School, ensuring they had the skills, knowledge, experiences and mindsets necessary to increase student outcomes- Served as an integral member of placement school’s leadership team, building strong and sustainable partnerships with all school-based stakeholders, including administrators, content specialists, and teachers- Regularly observed and coached ACMs on their instructional practice- Directed the team’s professional development by designing, coordinating, and delivering leadership trainings- Collected and analyzed data to create and execute action plans to support program improvement

Greater New Orleans Area

-Engage 5th grade students in active inquiry-based science learning from Amplify Science Curriculum, successfully manage classroom dynamics-Develop differentiated lesson plans based on Amplify Science curriculum to meet the diverse needs of the student body

-Developed the STEM program at Schaumburg by analyzing the needs of the student body, adapting curriculum and managing logistics around scheduling, budgeting and planning future growth and development of program-Employ a variety of computer and tablet based instructional methods to engage student in STEM learning. Managed students access to curriculum through online learning management system-Mentored STEM teachers across the network on pedagogy and planning with regard to teaching STEM in low-income schools

Master Of Science - Ms, Education

Education record