Mikhail Vorobev Email & Phone Number

Copenhagen, Dk

Skovlunde, Capital Region Of Denmark, Denmark

I am responsible for managing service agreements in the short-cycle business within the Nordic market. My duties include being the initial point of contact for customers with service agreements, managing the agreements and any additional work orders, overseeing costs and risks within the contracts, and conducting regular margin reviews.

• Managed a new direction in the company, which became the main one in the company (80% of the profit);• Drove continuous improvement and service excellence using effective enhancements, workflow and technologies;• Searched for opportunities to improve the quality of services and goods provided;• Monitored market and competitor trends to develop new ideas and maintain company relevance;• Maintained professional working relationships and promoted open lines of communication with staff;• Built strong relationships with suppliers and key customers to secure competitive products and prices;• Controlled the quality of work performed on the assembly of painting equipment and the quality of products sold;• Met with company stakeholders to discuss company needs and goals.

• Managed a new direction in the company, which became the main one in the company. • Drove continuous improvement and service delivery excellence using effective processes, workflow and technology • Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes • Monitored market and competitor trends to develop new ideas and maintain company relevance • Maintained professional working relationships and promoted open lines of communication with staff • Built strong relationships with suppliers and key customers to secure competitive products and prices • Met with directors and stakeholders to discuss company needs and goals.

• Direct sales of additional equipment for Mercedes-Benz cars with key customers • Attended industry events and conferences to attract potential customers and increase brand awareness • Trained new employees on company policies and strong sales techniques • Highlighted new products and company promotions during sales pitches • Built and maintained pipeline that supported monthly, quarterly and annual goals • Used knowledge of company products and services to recommend solutions to customers

• Direct sales of additional equipment for Mercedes-Benz cars • Engaged with prospective customers, building rapport and generating business • Maximized sales opportunities, remaining focused on goals and expectations • Handled incoming product or service inquiries, overcoming objections to capture new revenue • Used solution selling skills and sales knowledge to prospect new business and close sales deals

• Selection and ordering of spare parts for the needs of car service and retail customers • Read and use catalogs, e-catalogs (EPC, Xentry, ODUS), microfiche viewers to determine replacement part stock numbers and prices • Assisted customers, such as responding to customer complaints and updating them about back-ordered parts • Marked and stored parts in warehouse, according to prearranged systems • Examined returned parts for defects and exchange defective parts and refund money • Discussed with customers use and features of various parts, based on knowledge of machines and equipment