Lead a talented team of Technical Project Managers overseeing 14 product development squads, DevOps, and Development Productivity, focusing on guiding and motivating the teams to deliver value enabling Metromile to grow their insurance portfolio by disrupting the auto insurance industry to keep up with the changing automotive landscape.• Created and ensured an efficient development culture with strong agile teams that not only contributed as individuals but worked together to successfully build and deploy quality software.• Moved infrequent releases towards continuous delivery to provide top quality software to customers more reliably.• Evolved Metromile’s development playbook for best practices to enable cross-functional squads to operate in harmony.• Collaborated with the CTO and CPO moving away from squad level QA personnel, creating a framework that had engineers test their work supported by a Development Productivity squad creating the needed infrastructure.• Redesigned the rating engine and processes between engineering and actuarial to expand the insurance product into new states twice as fast.

Responsible for project management leadership across the organization. Lead an effective agile transformation so the company can successfully scale and enter the education market while increasing its consumer market share by delivering working software iteratively with the ability to pivot to a changing market.• Influenced executives and senior leadership to endorse a structured chartering process to fuel a research-backed roadmap that has a high probability of achievement delivering value to our customers.• Introduced agile development processes from the ground up helping the development organization iteratively deliver value while coaching the team and increasing velocity by removing impedances to work more efficiently. • Created a collaborative environment between India, China, and US offices to break down the silos that have been hindering the development organizations.• Reconstructed the build teams into small self-sufficient cross-functional squads able to deliver value in quick iterations.

Oversaw the end to end development of consumer mobile applications managing 6 teams building Sephora’s iOS and Android platforms. This also included the management and integration with multiple outside vendors and key stakeholders within the organization.• Executed several multi-million dollar programs including web, mobile & store digital projects.• Assembled cross-functional squads and elevated confidence and ability to self-organize by providing guidance using various Agile techniques resulting in predictable velocity. • Supported the PMO organization in process improvements, budget, demand planning, and on-boarding new team hires.• Established an Agile development process introducing sprints, delivering iterative value to the customer.

Was brought in to oversee the company's initiative of building a seamless platform solution encompassing it’s three main product lines. Within a year, built, inspired, and supported high-performing agile teams that have delivered the platform to market, retaining multiple clients as well as our biggest customer.• Collaborated with partners in product, IT, sales, CS and support, to plan and manage top initiatives by driving the engineering organization to deliver reliable solutions that enabled the company to continue being at the forefront of the educator evaluation and professional learning market.• Engaged a mobile development vendor to integrate with the in-house QA team, bringing much-needed features to the company’s Android and iOS aging solutions.• Post-acquisition continued to oversee the ongoing maintenance and enhancements of the Teachscape suite of products and lead the migration effort to integrate the Teachscape suite with the Frontline platform to expand the market share. • Introduced Scaled Agile Framework into the organization to align executive-level goals with each teams’ initiatives.

Launched the first digital medicine system in the U.S. approved by the FDA. Aripiprazole tablets with sensors along with a mobile and web support platform. Obtained an extremely high velocity by transitioning internal and vendors teams to iterative Agile development while adhering to rigid HIPAA and FDA compliance standards. • Aligned program strategy across Development, Support, DevOps, Validation, Compliance, and UI/UX teams to achieve common goals via a collaborative and transparent environment.• Hired iSec Partners a top software security firm to improve platform architecture by enhancing security and eliminating potential security threats.• Reported on risks, issues, progress, and readiness to C-level management

Managed 4 global teams delivering cloud enterprise-level software built on Semantic technologies. Successfully onboarded, trained, and managed the company’s biggest account, a multi-billion dollar national insurance company, helping to effectively achieve a multi-state insurance solution rollout.• Drove weekly bug triage with development teams located in the US, China, and Greater Europe.• Managed user acceptance testing, functional and non-functional development, regression, and progression. • Implemented structured post mortem analysis and introduced stabilization sprints to reduce tech debt.• Generated monthly VP and C-level reports, provided management and teams with sprint dashboards, backlog comparison, and bug status reports.

• Successfully qualified multi-million dollar OEM preinstall opportunities that led to the lite version of the product being shipped on leading hardware manufacturers, creating upgrade channels for the full-featured version. • Tripled overall product exposure and revenue of online sales by delivering a preloaded OEM solution.• Worked with customers in the United States, Europe, and Asia to help define customer needs and translate them into business requirements making sure that the technical design and implementation reflect the customer’s expectations.• Received RFPs from sales and created SOWs, PRDs, and other technical documents coordinating communication between Syncables and OEM customers. • Managed large OEM account relationships remotely and onsite from a business and technical perspective, closing the gap between product and engineering groups.

•Performed cross-platform testing of Syncables streaming and media synchronization software on Mac OS, Linux, and Windows verifying core software functionality, video and audio transcode and successful media synchronization. •Responsible for the testing of Wi-Fi mobile synchronization software for mobile devices running RIM Blackberry and Android operating systems. •Created and ran automatic tests and test sequences.•Performed acceptance, usability, performance, functionality, regression, and load testing of the Syncables media synchronization software, adopted frequent creative testing.•Designed, test scenarios and test cases, assisted with developing test plans and test strategies.•Reported found issues via defect tracking services and closely worked with development assisting in reproducing and localizing software defect.•Worked as a mentor to introduce the project and testing practices to new Black Box QA hires.

• Provided high level technical support via ticketing system and telephone to the end users, supporting cross platform (Windows/Linux/Mac) media synchronization software. • Analyzed and solved end users problems in a live environment.• Simulated customer’s environments and software usage common practices to reproduce software issues.• Composed the FAQ section of the website along with other technical sections (solutions, recommendations) based on the day-to-day end users trouble reports.• Established a perfect customer satisfaction record while solving the technical issues decreasing the return rate. • Closely worked with development and QA teams identifying weak points and possible improvements in the software.• Interacted with the product management team determining mostly wanted enhancements and new key features in the software.

• Installed and repaired computer systems for clients and setup/managed internet connections from client PCs at over 70 locations, including router configuration and setup, operating system installation and configuration etc.• Granted OS-level access rights to end-user accounts ensuring safe yet efficient usage practices.• Assisted customers with technical support in person and via telephone.• Actively signed new locations to help the company grow and acquire new business.

• Managed the dealerships online inventory, which consisted of 30% of all sales. • Created and designed the dealerships website. • Trained new employees entering the sales force.• Helped clients with their vehicle purchase decision.