Mikhail N. Email & Phone Number

Prague, Czechia

Russian Federation

- HR Leadership: Directed comprehensive HR operations, boosting team performance 25% through effective leadership and skill development of a 15-member professor team.- Strategic Marketing: Led campaigns, achieving 30% higher lead generation and expanding student enrollment by promoting study-abroad courses for university opportunities.- Efficient Operations: Optimized recruitment, accounting, and tax processes, lowering administrative overhead by 15%.- Enhanced Relations: Improved client-professor interactions, driving a 20% client satisfaction increase and heightened course engagement.- Global Expansion: Forged partnerships, increasing student enrollment by 40% and overall business growth by 35%.- Innovative Curriculum: Created Robotics courses, raising student engagement by 25% and contributing to 12% business growth.

- Customer Onboarding Optimization: Led support team, achieving 3x faster onboarding.- Efficient Workflow Redesign: Streamlined negotiations, reducing turnaround by 40%.- KPI Metrics Implementation: Established 95% response rate, boosting satisfaction by 20%.- Rapid Onboarding: Introduced 3-4 weeks productivity timeline.- API Integration: Expanded support, enabling B2B integration for enhanced usability.-SLA Implementation: Attained 4x issue resolution, minimizing downtimes.- Technical Collaboration: Enhanced features for 25% higher satisfaction.- Exhibition Impact: 4x lead gen and post-sales success.- Downtime Reduction: 30% less downtime through proactive monitoring.- Issue Resolution: 15% faster resolution, 10% higher loyalty.

- Strategic Risk Management: Applied robust strategies, reducing project delays and cost overruns by 5% through proactive issue resolution.- Effective Team Leadership: Led cross-functional teams across four units, boosting efficiency by 10% and project completion rates.- Streamlined Project Development: Delivered 95% projects on schedule, elevating client satisfaction.- Collaboration: Informed decisions led to 12% scope reduction and 15% increased alignment with strategic goals.- Cross-Functional Collaboration: Seamless teamwork among Dev BackEnd, FrontEnd, Business Analytics, and QA, elevating product quality by 18%.

Russian Federation

- Multilingual Excellence: Achieved 90% customer satisfaction with English and Russian support, reducing response time by 15%.- Workflow Mastery: Oversaw 20+ projects, elevating completion efficiency by 20% in B2B workflows.- Swift Query Resolution: Achieved 95% issue resolution within first interaction for B2B and B2C customers.- Hot Fix Efficiency: Cut downtime 20% via adept hot fix management, ensuring uninterrupted service.- Strong Customer Relations: Strengthened customer ties by offering setup guidance, boosting retention by 10%.- Collaborative Documentation: Enhanced efficiency 15% by co-authoring technical docs with the development team.

Prague, The Capital, Czech Republic

- Business Mastery: Demonstrated advanced business and accounting acumen, optimizing efficiency and achieving a 17% cost-effectiveness increase.- Global Communication: Expertly resolved conflicts and improved client relationships by 15% through exceptional international communication skills.- Adaptive Leadership: Reduced bottlenecks through flexible scheduling and task delegation, enhancing operational flow.- Staff Excellence: Led staff to a 25% productivity increase and 30% customer satisfaction surge via recruitment, training, and motivation.- Resource Optimization: Reduced excess inventory by 10% and increased revenue by 15% through strategic stock management and personalized sales approaches.

Prague, The Capital, Czech Republic

IT Infrastructure Manager- Works directly with the owner of the company - Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.- Responsible for proposing a overall budget, delivering monthly revenue forecasts.- Supervising and directing employees in their day-to-day tasks.- Assess, approve, and administer all equipment, hardware, and software upgrades.- Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software.- Manage and ensure optimal operation of all network hardware and equipment, including routers, switches and hubs.

Prague, The Capital, Czech Republic

Hookah Lounge management - Strong understanding of business management and accounting principles.- Excellent computer, problem-solving, and customer service skills.- Exceptional communication and interpersonal skills (communicating on international level)- Ability to diffuse tense situations and resolve conflicts.- Willingness to work during peak hours, including nights, weekends, and holidays.- Effectively delegate responsibilities, organise work tasks and maximize resources.- Ability to walk, stand, and occasionally carry heavy items in a fast-paced, stressful environment.- Recruiting, training and motivating staff- Doing regular stock-takes and ordering as necessary- Growing sales based on statics of customers needs and visits- Making a statistics of customers needs, orders and visits

Milwaukee School Of Engineering (Tower Apartment)

- Collaborative Teamwork: Played an integral role within an 8-person team, achieving a 15% boost in cohesion and overall efficiency under the Building Manager's guidance.- Resident Satisfaction: Reduced unresolved issues by 90% through prompt response during off-hours, fostering a more positive living environment.- Building Excellence: Conducted meticulous walkthroughs, provided informative tours, and executed cleaning duties, enhancing building upkeep and resident satisfaction.- Operational Excellence: Streamlined apartment preparations and mail handling, leading to smoother building operations and reduced processing times.- Resourceful Project Execution: Successfully completed additional assignments, contributing to a 15% enhancement in overall tower apartment building operations.

Yoshkar-Ola, Mari El Republic, Russian Federation

www.zolotoy-pesok.com