Mikhail Z. Email & Phone Number

Porto, Pt

Porto, Portugal

People Analytics

Portugal

IT consulting services for small- and mid-sized companies and startups.- Analysed business model, operations and IT infrastructure in place.- Developed a plan for restructuring and rebuilding business processes and IT systems to increase efficiency of internal operations.- Selected IT services for business needs with subsequent integration and staff training.Currently completed projects: 5.Industries: Health&Wellness, FinTech, EdTech.

Milan, Lombardy, Italy

Florida, United States

- Developed core product monetisation strategy and 12-month marketing predictions based on user behavioural models in the Health industry. Determined the best user acquisition strategy in terms of ROMI.- Analysed tendencies in app usage and determined growth points and adapted short and long-term product roadmap.- Automated user profile and CustDev interviews analysis leading to 300% faster user data handling.- Setup app usage analytics and presented ad-hoc reports to C-level and Product management.

San Francisco Bay Area

Online English learning platform where people can book foreign language courses to study the language where it is spoken and apply to universities abroad.- Developed and implemented internal CRM for three sales departments with over 150,000 clients. Sales and marketing processes automation. Resulted in 1.5 times faster processing of new leads and decreased lifecycle lead-to-customer by 30%.- Provided IT support for a remote team of over 60 employees. Implementation of new company-wide products: knowledge base and project management software. - Developed and maintained internal API integrations through Zapier and Make (Integromat).

San Francisco Bay Area

- Launched over 20 digital products, managing teams from the stage of product development stage to marketing campaigns to sales analysis. Organisation of work of four departments and a number of contractors.- Assisted with management of a remote team of over 75 full-time employees and 10 rotational contractors.- Implemented KPI and bonus systems across 5 departments which led to 40% increase rate in employee retention.- Developed relationships with a number of new outsourcing companies which led to a decrease in operating costs for some of departments by up to 50%.- Managed and trained a team of 30 interns, 10% of which became full- or part-time employees of the company.

San Francisco Bay Area

- Managed a team of 10 remote part-time interns.- Developed a knowledge base and system of response scripts which increased support answer time by 1.5 times.- Automated inquiry system across departments resulting in 30% faster response to customer requests.