Michal Kaplan Email & Phone Number

Netanya, IL

Israel

• Building and maintaining programs at scale within the portfolio, understanding the needs and collaret it with the company goals of retention and growth across regions.Collaborating with internal teams such as sales.
• Drive cross-functional projects to improve Customer retention and growth.
• Drive improvements in defining and measuring metrics.
• Define integrated solutions, automations, and data models to reach scalable approach.

Petaẖ Tiqwa, Central, Israel

• Established Solutions & UAT group of 25 people (locally and abroad), responsible for providing operative aspects for cross organizational projects, alongside the organization's acceptance testing team.The role includes:
• Responsibility for the operative solutions with product, business, & operative teams in Israel and worldwide.
• Initiating automated solutions to offload manual work.
• Functional and business management of external vendors.
• Responsibility for acceptance tests for the final approval of all development organizations

Netanya, Central, Israel

Group Manager of Business analysts and scrum managers of Cellcom CRM Processes.Managing the “campaign and leads” track and the Ordering (CPQ) track in the CRM transformation project that included system analysts, developers, SCRUM managers and technical leaders.Manage requirements with organization representatives, prioritize and translate into independent.

Netanya, Central, Israel

Management of a BI development team to support senior management decisions & end users analysis. Initiate, plan & execute business goals.Developing near real time processes in parallel to traditional DWH.Leading a customer conversion project to the Salesforce platform & uploading it as a base for 360 degrees customer view at CRM.Management of development.

Israel

Netvision & CellcomE2E management of development including Mediation, Rating, Billing, Formatter & Communications operator's systems at Netvision telecommunication company.Lead the process of consolidating Netvision’s & Cellcom's billing systems.A cross-organization view of the company's business processes and their translation into development processes.

Israel

Academic conversion course by Amdocs to development at billing area, and develop for 4 years.Development team leader in the delivery department in Israel. Managing employees from Israel, Europe, USA and India at the Billing, Collection and A/R fields.Professional management of client's requirements in USA and Europe through all stages of implementation.

Frequently - A teacher and a leader by the jewish agency to England and east Europe. teaching Hebrew and managing summer camps.

Ma, Management

Activities and Societies: M.A in Business Managment, Expertise in information systems Finish a degree perfectly

Ba, Economics

Activities and Societies: A manager of Science project in around 40 Elementary schools on behalf of PERACH project B.A in Economic and.