Miki Kennerly Email & Phone Number

Omaha, NE, US

• Train an LLM to pinpoint products that qualify for rebates, optimizing and streamlining the rebate qualification process internally.
• Review and analyze over 3,000 line items on receipts daily to ensure accuracy and identify rebate opportunities.
• Use data analysis skills to track rebate performance metrics and provide actionable insights to improve product qualification accuracy.
• Facilitate cross-departmental collaboration with internal teams to develop and refine procedures that optimize rebate qualification and processing workflows.

Interpret, strengthen and comply with company quality standards and provide actionable feedback to Customer Care agents. Evaluate 140-180 agent/customer interactions a month. Document the quality assurance scores of agents using internal grading tools. Develop improved standards for Toast Customer Care agents by identifying behavior patterns across.

Trusted and experienced customer service leader skilled in handling escalated customer cases and resolving complicated technical issues. Tenured leader who assists with training new agents and initiates ad-hoc meetings as advised by my direct supervisor. Collaborates with senior management and develops strategies to improve customer satisfaction and agent.

Omaha, Nebraska, United States

Facilitate outbound calls and email casework in a fast-paced environment and optimize workflows to improve the efficiency of a resolution. Takes ownership of and resolves complicated and escalated technical issues. Trains and coaches teams of 15+ new hires to deliver Toast's high standard of customer service and technical knowledge. Works directly with the.

Omaha, Nebraska, United States

Personable and results-driven Customer Care Supervisor accustomed to exceeding customer expectations using a strong attention to detail in respect to my background of effective leadership and excellent customer service skills. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge.

Omaha, Nebraska, United States

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process.

Omaha, Nebraska, United States

Completed inbound and outbound calls to patrons on behalf of financial institutions to ensure all purchases on their accounts were authorized. Practiced rhetorical appeals such as ethos and logos to establish credibility with customers.

Omaha, Nebraska, United States

- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.- Enhanced productivity by personalizing calls and maintaining control over direction of conversations to efficiently assist the customer.- Educated customers on company systems, form completion, and access to services.Sought out training.

Omaha, Nebraska

- Supervised barista workers to maintain and uphold store policies and optimize staffing patterns according to employees' strengths and weaknesses.- Served customers quickly and efficiently and created strategies to prevent delays.- Learned every menu preparation and numerous off-label drinks to meet all customer needs.- Elevated customer loyalty by using.

Council Bluffs, Iowa

- Managed several projects per month- Utilized Microsoft Excel formulas and Microsoft Access queries to enter marketing data- Copywrote and proofread advertisements before their launch - Selected a creative design, set up offer segmentation and query criteria from an existing database, and set up execution rules- Contacted and routed to vendors for.

Vermillion, SD

- Motivated students to learn and study to build self-confidence and reduce the anxiety of failure in writing.- Crafted effective learning plans to address students' writing weaknesses and strengths.- Provided individual tutoring sessions for students struggling with composition writing.

Vermillion, South Dakota

DiME is a student-led organization that strives for a consistent, well-represented presence of diversity in all forms of media and entertainment on and off the USD campus.- Assumed a leadership position in public relations for the student-led organization DiME (Diversity in Media and Entertainment).- Assisted in the education of the importance of diversity.

Vermillion, South Dakota

- Created and co-hosted a weekly radio show broadcast on 91.1 KAOR Vermillion that discusses pop culture and other relevant topics in society and on social media.- Learned how to operate audio equipment as well as how to create content to attract listeners.- Contributed with other brand members of Loud and Brown Media to increase brand awareness and.

Vermillion, SD

- Curated several articles including campus news as well as opinion pieces.- Strived to produce new and relevant content while utilizing newswriting skills.- Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.

Bachelor Of Arts - Ba, Media And Journalism - Strategic Communications

Bachelor Of Arts - Ba, Spanish Language And Literature

Education record