Head Of Operations And Implementations
Current★ Developed comprehensive reports on fraud prevention measures, proactively identifying and addressing potential risks to safeguard financial transactions and maintain the integrity of the payment ecosystem.★Led the Implementation team to execute enterprise-level merchant launches, reducing the go-live lifecycle by over 45% through cross-departmental coordination.★Collaborated on launching merchant marketing platforms and campaigns, contributing to a 20% increase in overall net retention.★ Spearheaded collaboration with the payment partnership team to onboard service providers and third-party vendors, seamlessly integrating payment solutions and expanding the company's payment network by 30%.★Identified and implemented process improvements and automation, reducing overall operations time by 30% and enhancing post-sale merchant satisfaction.★Formulated and executed a client success workflow, achieving a 95% onboarding SLA and implementing 24/7 client support★Gathered merchant feedback and internal requirements from the BD Team for product enhancements★ Developed and maintained comprehensive training materials and documentation for internal teams and merchants, ensuring a clear understanding of payment gateway program features and processes.
