Miki Adm Email & Phone Number

Pinellas Park, Fl, Us

Palm Harbor, Fl

I am responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency.To instruct pupils in ballroom and other forms of dancing: Observes students to determine physical and artistic qualifications and limitations and plans programs to meet students' needs and aspirations. Explains and demonstrates techniques and methods of regulating movements of body to musical or rhythmic accompaniment. Will drill pupils in execution of dance steps and also teach history of dance, as well as theory and practice of dance notation. May choreograph and direct dance performance.Job Duties Including:• Managing front office.• Maintain schedules.• Organizing events• Press Releases to media and social networks.• Designing marketing correspondence.• Provide professional choreography to local events and charities.• Provide instruction to students for private, group classes as well as showcase events.• Writing up contracts and payments for new sales and existing sales.

Jacksonville, Florida Area

Provide support to external and internal customers and clients, with a broad scope of support. Presented hard to understand technical related concepts in easy to understand terms, which in turn, resulting in client retention. Strong problem solving and decision-making skills while adhering to strict laws and regulations. Support Presidential card members and VIP Executive accounts in both external and internal corporations.Job Duties Including:• Diagnose and open the appropriate tickets to resolve Internal and External issues as they arise.• Provided 2nd level support to the E-Services department. It provided rapid problem resolution for issues with all E-Services products and services related to over 100 different web sites.• Executed secure messaging role to take steps to mitigate financial risk to the business by identifying and reporting Internet Fraud activity. Communicated (both verbal and written) with the highest levels of management and dealt with the VIP customer base.• Troubleshoot all issues and worked with the Internet team for prompt resolution. Tracked all issues and supplied MIS to senior management on problem resolution performance. • Provided call escalations from the E-Services customer service (level VI) and was a resource for technical questions as they arise.Achievements:• Assisted Senior Operations Manager with tracking Presidential inquiries and resolving any issue with “first contact resolution” as a priority.• Handled Internet Security Presidential requests• Served as team lead in a new role for the escalation team.• Trained Helpdesk in preparation for VIP Diners Club U.S. and International accounts.• Created training and tracking materials that supported Our Diners Club U.S. team.• Served on Citi’s team for the Social Media Network of Twitter.