Mikita Patel Email & Phone Number

Columbia, South Carolina

Developed and provided detailed system training on SCWOS in accordance with programmaticrequirements for a multitude of knowledge levelsCreated explanatory, accurate, and organized training manuals, one-pagers, forms, and guidesas neededProvided technical assistance and best practices to state and local staffPerformed business analyst functions including research, collection, reporting and performancefor workforce programsDirected and taught small to large groups of people on workforce information by communicating in a clear and concise mannerWorked effectively and collaboratively with system users, vendor, and personnel across departments and partner agenciesAssisted with identifying and resolving workforce information problemsAble to maintain a technical assistance workload, prioritize requests, manage multiple projectrequests, and meet deadlinesProactively monitored vendor community site for updates to the system that occur dailySME on system functionality for SCWOS

Provided comprehensive executive support to the ED, managing complex calendars, scheduling meetings, and coordinating travel arrangements.Acted as a key liaison between the ED and internal/external stakeholders, effectively managing communication and ensuring timely responses.Oversaw the implementation of strategic initiatives and special projects, collaborating with department heads and cross-functional teams to drive execution.Conducted research, prepared reports, and analyzed data to support decision-making processes and facilitate organizational efficiency.Orchestrated high-level meetings and events, including board meetings, investor presentations, and company retreats, ensuring seamless execution and adherence to protocols.Managed confidential information with discretion and professionalism, handling sensitive documents and correspondence with utmost confidentiality.Assumed the role of chief of staff, providing leadership and guidance to executive support staff and serving as a trusted advisor to the ED on organizational matters.Streamlined office operations and improved administrative processes, optimizing efficiency and productivity across the organization.Demonstrated strong interpersonal skills and emotional intelligence in navigating complex relationships and resolving conflicts diplomatically.

Facilitated the Expedited Process which included managing and monitoring every file that hadbeen assigned a foreclosure sale date that applied to the SC HELP program.Provided phone, email, and in-person based customer service to clients, partnered non-profitagencies, and other stakeholders.Worked with assigned clients to assist in the completion and submission of applications forassistance and approval of funds by reviewing forms and documents with client. These includedall congressional escalations as assigned by management.Set appropriate deadlines and expectations for all applicants entering the expedited process.Prepared and reported monthly Invoices for all SC HELP partnered agencies (32 total)Assisted and collaborated with an assigned group of non-profit agencies to monitor and offersingle point of contact for service related issues, changes in procedures, and to answer anyindustry specific questions.Created, updated, and maintained Processing Flow Charts, Customer Service Training Manual,Call Center Quality Control process, and Invoice Procedures Manual.Managed and maintained master sale date spreadsheet of raw data for conversion to reportsfor management showing funding spent, progress, and requested analytics.Lead several Team meetings when it came to initiatives created, or new information updatesrelating specifically to Foreclosure Sale files.

Worked to establish a new department called Foreclosure Intervention, created as the result of Chief Justice Toal’s Administrative Order for all foreclosure files in SCProvided customer service to borrowers, answering any questions and assisting them through FIT (Foreclosure Intervention Program)Reviewed borrowers’ financial packages for loss mitigation options through the lenderPrepared legal documents for FIT that were executed by county Judge/Special Referee and filed with the Clerk of CourtManaged Fees and Fee Approvals for Clients (Mortgage lenders)Prepared Compliance Packages for Post-Foreclosure Sales propertiesOrdered HUD & VA appraisals and produced Form 4 documentsPrepared documents for mobile homes using DMV documentsKnowledge and usage of LPS, Vendorscape, and LenStar.Order Checks from program ProVantage, and enter fees into ProVantage.Worked in a high stress, rapidly changing environment

Produced various legal documents for execution from Judges and Clerk of Courts throughout thestate of South CarolinaOrdered HUD AppraisalsOrdered VA AppraisalsOrdered Broker Price Opinions for Freddie Mac propertiesPrepared Guardian Ad Litems and Order of Publications for necessary foreclosure casesReviewed foreclosure files, which included title paperwork, Affidavits of Service, LegalDescriptions, documents that include deed & plat information, Summons & Complaintpaperwork

Typed Classified Job ads into voiceovers for digital commercials and print ads for variousnewspaper companies throughout the US on a short deadlineProvided detailed quality control of completed adsUsed job market websites such as CareerBuilder, Monster, etc. as interfaceWorked with Microsoft programs as well as Adobe Photoshop, and Adobe Illustrator in creationof logos, and other graphics.Communicated with clients to provide excellent customer service and resolution to issuesManaged and serviced various accounts including, but not limited to, Charleston, SC, SanAntonio, TX, Charlotte, NC, Allentown, PA, Macon, GA, etc.Maintained a 75 WPM typing speed