With more than 8 years in account and client management, my skills shine in service delivery, customer success, and boosting customer experiences. I bring a wide-ranging background in the IT and digital marketing fields. Recently, I've played a key role in creating and fine-tuning customer success and service delivery policies and practices, managed a multi-million dollar client portfolio, and helped establish and lead a customer service department and escalation team. Equipped with a Bachelor's degree in Business Marketing, I've applied my academic knowledge to strengthen customer relationships and enhance retention. My strategy is built on a dedication to being "customer obsessed," which helps me continually deliver customer-focused solutions.