Michelle "Mikki" Witter Email & Phone Number

Ukiah, Ca

Concord, Ca

Reviewed, analyzed, and modified the technology and computer infrastructure that drove the organization’s business systems for the Estimating, Business Development, and Marketing teams. Led and engaged in complex projects that impacted the organization’s technical systems and operational procedures. Managed eight IT services, which included administering contract negotiations, implementing continuous improvement strategies, troubleshooting, and providing end user support. Developed, tested, and delivered comprehensive software and business process, knowledge-base documentation. Administered hardware/software inventory and maintained appropriate licensing.SELECTED ACCOMPLISHMENTSInterviewed key stakeholders/internal customers to define business requirements and develop specifications for changes to hardware and software standards. Presented technical strategies based on business needs and made recommendations to leadership that supported the business technology 5-year plan. Planned and facilitated software application support services that met the operational needs of system users.Utilized an online tracking system to analyze productivity and trends. Recommended best practices to maximize operational efficiency.Worked in collaboration with networking and applications departments to evaluate locations, project technical requirements, and determine viable enterprise applications and business systems configurations.

Concord, Ca

Employed expertise to respond to and resolve business systems interruptions and provide a wide range of technical support for Estimating, Business Development and Marketing teams. Determined business requirements, identified strategies for improvement, developed specifications for workable business systems modifications, and executed testing. Monitored the overall integrity of business data. Coordinated resources with IT programming staff to facilitate business systems fixes and enhancements. Managed system setup, maintenance, and security, ensuring adherence with current business structure, policies, and procedures. Administered business systems access and removal requests. Worked with outside vendors on service and contract matters. Maintained timely and accurate business system documentation.SELECTED ACCOMPLISHMENTSPartnered with training and user groups to develop, deliver, and coordinate a wide range of business system training, documentation, educational tools, and other materials.Led/collaborated on IT projects that impacted business systems and procedures.Played a key role in developing system support roles and procedures. Collaborated in executing the transition from implementation to maintenance support modes.Monitored and audited use and performance business systems to ensure optimal operation. Met performance objectives by consistently executing business system quality control practices and procedures.

Fort Worth, Texas

Curvy Cowgirl: Managed a women's clothing company specializing in equine show clothing. Traveled to A & B circuit horse shows across the country as a vendor. Managed company on a day-to-day basis for owner including sales, custom orders, bank deposits, and profit and loss reports. Updated and maintained company website, included updating website look and maintaining inventory. Main liaison between customers and owner. Suggs Show Horses: Day to day management of a full-service horse training business. Duties included customer billing, accounts receivable, accounts payable, profit and loss statements. Successfully implemented Quicken software for business. Main liaison between customers and owners.

Sacramento, Ca

Worked in collaboration with the Business Development Manager in drafting proposals, presentations, and project sheets; organizing public relation events; and coordinating advertising, photography, and trade shows. Managed all aspects of the clothing line, brand imaging, producing and designing company’s graphics, newsletters, jobsite graphics, and logo graphics. SELECTED ACCOMPLISHMENTSWorked directly with high level executives in coordinating marketing activities. Liaised between executives and clients.

Assisted marketing department with preparation of all proposals, client presentations, corporate employee resumes, project data sheets and trade show booths. Produced and designing regional and jobsite graphics, newsletters, and schedule updates. Worked directly with 7 full time estimators bidding prospective jobs for new and existing clients. Responsible for pre-qualifying subcontractors and managing vendor database. Developed and managed Internet-based bidding/collaboration center for company nationwide. Main liaison between subcontractors, estimators, and vendors.