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Mikko Koivisto Email & Phone Number
Creative Director (CX, Service Design)
at
Digitalist Group Plc
1 work email found
@digitalistgroup.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Creative Director (CX, Service Design)
Location
Helsinki, Uusimaa, Finland
Company size
Who is Mikko Koivisto? Overview
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Quick answer
Mikko Koivisto is listed as Creative Director (CX, Service Design) at Digitalist Group Plc, a company with 121 employees, based in Helsinki, Uusimaa, Finland. AeroLeads shows a work email signal at digitalistgroup.com and a matched LinkedIn profile for Mikko Koivisto.
Mikko Koivisto previously worked as Service Design Director at Digitalist Group Plc and Head of Customer Experience & Service Design at Helen. Mikko Koivisto holds Ma, Master Of Arts, Industrial Design, Service Design, User Inspired Design, Strategic Design from Aalto University.
Company email context
Email format at Digitalist Group Plc
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{first}.{last}@digitalistgroup.com
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AeroLeads found 1 current-domain work email signal for Mikko Koivisto. Compare company email patterns before reaching out.
Profile bio
About Mikko Koivisto
I am a service design professional with fifteen years of experience designing award-winning services and omnichannel customer experiences across multiple sectors. My strengths include design leadership, customer value-driven service business development and innovation, human-centered and participatory design processes, and customer experience management.As a pioneer in service design, I have significantly influenced the growth of this sector, particularly in Finland. In recognition of my contributions, I was honored with the Ornamo Award in 2017, an annual design award given for the past 37 years to distinguished and influential figures in design by The Finnish Association of Designers Ornamo. I have also received the Global Service Design Award, the iF Design Award, and several Best of Finnish Design awards.I have been teaching service design for over ten years at Aalto University and have contributed to several publications on the subject. Additionally, I am a co-founder of the Finnish Chapter of the Service Design Network.
Listed skills include Service Design, Experience Design, Design Thinking, User Centered Design, and 30 others.
Current workplace
Mikko Koivisto's current company
Company context helps verify the profile and gives searchers a useful next step.
Digitalist Group Plc
12 roles
Mikko Koivisto work experience
A career timeline built from the work history available for this profile.
Service Design Director
Current
Aug 2021 - Present
Head Of Customer Experience & Service Design
Jan 2020 - Jul 2021
Customer Experience Director & Lead Service Designer, Partner
Client work:- Participating of selling and framing client projects- Creating profitable project plans and leading client projects- Solving service challenges, creating solutions, defining strategies and developing innovative new conceptsInternal work:- Leading the creation, implementation and measuring of Hellon customer experience- Developing design.
Jan 2016 - Nov 2019
Head Of Service Design, Partner
Client work:- Participating of selling and framing client projects- Creating profitable project plans and leading client projects- Solving service challenges, creating solutions, defining strategies and developing innovative new conceptsInternal work:- Developing design processes, methods, competence and culture- Participating in recruitment of designers.
Nov 2011 - Jan 2016
Principal Instructor And Lecturer Of Service Design Study Program
Aalto Pro - Aalto University Professional Development
- Responsible for developing and planning a Service Design study program, run 3 times per year, for vocational adult education-Instructing and lecturing at the course, preparing teaching materials and course pedagogy
Jan 2008 - May 2016
Jun 2010 - Mar 2013
Owner, Service & Experience Designer
Design Mikko Koivisto Tmi
- Working as a service design freelancer with close co-operation with Concept Agency Yatta, Helsinki- Responsible for sales, planning of projects, project management, delivery of design projects and administrative work
Aug 2009 - Oct 2011
Visiting Service Design Lecturer
Aalto University, The School Of Arts, Design And Architecture (Formerly The University Of Art And De
- Running annual service design course (worth 6 ECTS) for industrial design B.A. students
Aug 2006 - Dec 2010
Service & Experience Designer
- Responsible for customer and user research, service and experience design, concept design, designing of touchpoints
Aug 2007 - Jul 2009
Designer, Strategy & Service Design
- Responsible for designing multichannel service offerings and service experiences
Oct 2006 - Jul 2007
Industrial Designer
Design Agency Masina Oy
- Responsible for product design, graphic design, packaging design and exhibition design.
Jan 2005 - Jan 2006
5 education records
Mikko Koivisto education
Ma, Master Of Arts, Industrial Design, Service Design, User Inspired Design, Strategic Design
Leveraging Customer Experience Program, Customer Experience Management
Interior Architecture
International Design Business Management
Aalto Idbm
Bachelor Of Arts, Product Design
Hamk University Of Applied Sciences
FAQ
Frequently asked questions about Mikko Koivisto
Quick answers generated from the profile data available on this page.
What company does Mikko Koivisto work for?
Mikko Koivisto works for Digitalist Group Plc.
What is Mikko Koivisto's role at Digitalist Group Plc?
Mikko Koivisto is listed as Creative Director (CX, Service Design) at Digitalist Group Plc.
What is Mikko Koivisto's email address?
AeroLeads has found 1 work email signal at @digitalistgroup.com for Mikko Koivisto at Digitalist Group Plc.
Where is Mikko Koivisto based?
Mikko Koivisto is based in Helsinki, Uusimaa, Finland while working with Digitalist Group Plc.
What companies has Mikko Koivisto worked for?
Mikko Koivisto has worked for Digitalist Group Plc, Helen, Hellon, Aalto Pro - Aalto University Professional Development, and International Design Foundation (World Design Capital Helsinki 2012).
How can I contact Mikko Koivisto?
You can use AeroLeads to view verified contact signals for Mikko Koivisto at Digitalist Group Plc, including work email, phone, and LinkedIn data when available.
What schools did Mikko Koivisto attend?
Mikko Koivisto holds Ma, Master Of Arts, Industrial Design, Service Design, User Inspired Design, Strategic Design from Aalto University.
What skills is Mikko Koivisto known for?
Mikko Koivisto is listed with skills including Service Design, Experience Design, Design Thinking, User Centered Design, Strategic Design, Concept Design, Design Strategy, and Participatory Design.
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