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Mikko Saifudin A S Email & Phone Number

Customer Experience (CX) | Data Enthusiast | MBA in Marketing at Grab
Location: Jakarta, Jakarta, Indonesia 6 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Grab
Role
Customer Experience (CX) | Data Enthusiast | MBA in Marketing
Location
Jakarta, Jakarta, Indonesia
Company size
2309 employees

Who is Mikko Saifudin A S? Overview

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Quick answer

Mikko Saifudin A S is listed as Customer Experience (CX) | Data Enthusiast | MBA in Marketing at Grab, a company with 2309 employees, based in Jakarta, Jakarta, Indonesia. AeroLeads shows a matched LinkedIn profile for Mikko Saifudin A S.

Mikko Saifudin A S previously worked as Reporting, Analytics & System Support Manager at Grab and Sr Reporting And System Analyst - Grab Support (Customer Experience) at Grab. Mikko Saifudin A S holds Master Of Business Administration - Mba, Marketing/Marketing Management, General, 3.71 from Universitas Gadjah Mada (Ugm).

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Email format at Grab

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Grab

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Profile bio

About Mikko Saifudin A S

I am an experienced professional adept at transforming data into actionable insights across diverse industries, including Telco, Super App, and Small Business Enterprise. Passionate about data analytics, business process improvement, system optimization, and product management, I empower decision-making to enhance organizational performance and drive business success.With background in Informatics Engineering and enhanced by a Master's degree in Business Administration. These academic experiences help me tailored between the technical and strategic skills. Beyond data analytics, I am expanding my expertise in Business Process Improvement, Product Management, System Optimization, and Strategic Thinking. I view data as a powerful tool, akin to being a detective, unraveling insights from the past, present, and future to inform effective decision-making and solve complex business problems.

Current workplace

Mikko Saifudin A S's current company

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Grab
Grab
Customer Experience (CX) | Data Enthusiast | MBA in Marketing
singapore, singapore
Website
grab.com
Employees
2309
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6 roles

Mikko Saifudin A S work experience

A career timeline built from the work history available for this profile.

Reporting, Analytics & System Support Manager

Current
Grab

Jakarta, Indonesia

Oct 2024 - Present

Sr Reporting And System Analyst - Grab Support (Customer Experience)

Grab

Jakarta, Indonesia

Double-hatted as the Business Owner for the CRM Platform for Regional Grab Support and the Grab Support Indonesia country team. Regional Business Owner CRM Platform for Grab Support:1. Driving the Product and Engineering team towards optimizing the CRM platform, resulting in streamlined usage for the Grab Support team in South East Asia. 2. Collaborative.

Apr 2020 - Oct 2024

Reporting And System Analyst - Customer Experience (Cx)

Grab

Greater Jakarta Area, Indonesia

Besides role as Reporting & Data Insight I also help Customer Experience to Analyze and identify tools and product used are meet the business requirements

Mar 2019 - Apr 2020

Service Success Advocate - Customer Experience (Cx)

Grab

Mega Kuningan - Jakarta

The Service Success team has responsibility to help improving business process on Customer Experience Operation and I have role as Reporting & Data Insight who have responsibilities such as:- Process data quantitative and qualitative to get insight that is used to solve problems- Conduct analysis to aid understanding of the root causes problem & Give the.

May 2017 - Mar 2019

Small Business Owner

Kicksnclean.Id

Tangerang, Banten, Indonesia

Kicksnclean.id was established with a passion to elevate the shoe care experience in Tangerang City. We aim to be the leading provider of premium shoe maintenance solutions, and since our launch in 2020, we have been successful in serving over 1700 clients who trust us to keep their footwear in impeccable condition. I was Successfully navigated and.

Feb 2020 - Jul 2022

Customer Analytics - Marketing Intelligence And Analytic

Pt. Xl Axiata Tbk

Mega Kuningan - Jakarta Selatan

The Customer Analyst has duties and responsibilities for performing analyses and projects to solve a variety of business issues for the Customer Analytics and other departments as required. Such as: - Provide data for other department as need - Processing and visualizing customer behavior data to aid in key business decisions through market segmentation.

Jun 2016 - May 2017
Team & coworkers

Colleagues at Grab

Other employees you can reach at grab.com. View company contacts for 2309 employees →

ZZ Zakaria Zaka Zakaria Zaka Colleague at Grab West Java, Indonesia, Indonesia View → AS Adi Sucipto Adi Sucipto Colleague at Grab Banten, Indonesia, Indonesia View → NH Nardi Hernandez Nardi Hernandez Colleague at Grab Kecamatan Jonggol, West Java, Indonesia, Indonesia View → TF Toton Fatoni Toton Fatoni Colleague at Grab Jakarta, Jakarta, Indonesia, Indonesia View → NY Nurwahidah Yulianah Nurwahidah Yulianah Colleague at Grab South Jakarta, Jakarta, Indonesia, Indonesia View → BO Buboy Ortigas Buboy Ortigas Colleague at Grab Metro Manila, Philippines View → GM Grace Moral Grace Moral Colleague at Grab Philippines, Philippines View → RK Ridzki Kramadibrata Ridzki Kramadibrata Colleague at Grab Jakarta, Jakarta, Indonesia, Indonesia View → AS Azhar Siregar Azhar Siregar Colleague at Grab North Sumatra, Indonesia, Indonesia View → ZS Zico Siahaan Zico Siahaan Colleague at Grab Medan, North Sumatra, Indonesia, Indonesia View →
2 education records

Mikko Saifudin A S education

Bachelor’S Degree, Informatics, 3.18

Universitas Brawijaya

Activities and Societies: Badan Eksekutif Mahasiswa TIIK UB, Himpunan Mahasiswa Informatika TIIK UB, Gathering & Inauguration TIIK, Open.

FAQ

Frequently asked questions about Mikko Saifudin A S

Quick answers generated from the profile data available on this page.

What company does Mikko Saifudin A S work for?

Mikko Saifudin A S works for Grab.

What is Mikko Saifudin A S's role at Grab?

Mikko Saifudin A S is listed as Customer Experience (CX) | Data Enthusiast | MBA in Marketing at Grab.

Where is Mikko Saifudin A S based?

Mikko Saifudin A S is based in Jakarta, Jakarta, Indonesia while working with Grab.

What companies has Mikko Saifudin A S worked for?

Mikko Saifudin A S has worked for Grab, Kicksnclean.Id, and Pt. Xl Axiata Tbk.

Who are Mikko Saifudin A S's colleagues at Grab?

Mikko Saifudin A S's colleagues at Grab include Zakaria Zaka, Adi Sucipto, Nardi Hernandez, Toton Fatoni, and Nurwahidah Yulianah.

How can I contact Mikko Saifudin A S?

You can use AeroLeads to view verified contact signals for Mikko Saifudin A S at Grab, including work email, phone, and LinkedIn data when available.

What schools did Mikko Saifudin A S attend?

Mikko Saifudin A S holds Master Of Business Administration - Mba, Marketing/Marketing Management, General, 3.71 from Universitas Gadjah Mada (Ugm).

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