• Test current products and identifying deficiencies• Suggest solutions to identified product problems• Investigate product quality in order to make improvements to achieve better customer satisfaction• Plan, create and manage the overall Quality Planning strategy• Collaborate with the Product Development team to ensure consistent project execution• Identify quality assurance process bottleneck and suggest actions for improvement• Oversee continuous improvement projects• Collect quality data• Identify key KPIs for product quality• Prepare and present reports and metrics to Senior Management• Write Test Cases for bugs, Improvement, etc• General Automation Testing by using Selenium and Katalon on Java and Python• Knowledge of Tools such as Postman & Swagger, Selenium & Katalon Studio, and also Testing Frameworks TestNG, etc.,• Experience in both FrontEnd and BackEnd programming language and with automation (Web, Mobile app and API automation).*Acquired skills and knowledge: Android Studio, Java Implementation, Python, PHP, Automation, Jira, Selenium, Katalon, etc

• establishing a detailed program specification through discussion with clients• clarifying what actions the program is intended to perform• breaking down program specification into its simplest elements and translating this logic into a programming language• devising possible solutions to anticipated problems• working as part of a team, which may be established purely for a particular project to write a specific section of the program• combining all elements of the program design and testing it• testing sample data-sets to check that output from the program works as intended• conducting testing and installing the program into production• reacting to problems and correcting the program as necessary• evaluating and increasing the program's effectiveness• adapting the program to new requirements, as necessary• conducting user-acceptance testing to ensure the program can be used easily, quickly and accurately• writing detailed documentation for the operation of the program by users and computer operators• consulting manuals, periodicals and technical reports to learn new ways to develop programs and maintain existing skills and knowledge• Updating, repairing, modifying and developing existing software and generic applications.Acquired skills and knowledge: Android Studio, Java Implementation, Automation, etc

• Interacts with a company’s customers to provide them with information to address inquiries regarding products and services • Assist in opening an account or help customer to resolve hardware & software telecommunication issues • Involve in some form of complaint and carefully handle and resolve them in accordance with the company’s guidelines and policies• To make sure first that the complaints made are valid and must do whatever it takes--within the bounds of my authority--to make sure the customer is satisfied when he hangs up the phone.• Assist customers who have outage or other service problems.• processing new client accounts, maintaining customer accounts, implementing changes to existing accounts• Resolving issue using ticketing system over the phone, chats and email.• Submitting the incidents in the ticketing tool and resolving them if applicable• Forwarding to the corresponding resolver group and follow-up the incidents as per internal procedures• Monitoring the queue in order to respect the SLA for all the tickets • End- user troubleshooting for MS Office package applications in case of failures/ performance degradation• Providing the information required by the users via different communication channels (chat, e-mail, phone) regarding service requests (network drive permissions / shared mailbox creation, software installation etc.)Acquired skills and knowledge: Windows, Linux, Ticketing system, etc

• Analyzes, configures and characterizes HD Wireless solution components, including Cisco Access Points, Antennas, Wireless LAN Controller, Wireless Control System and Mobility Solution Engine• Installing and programming routers, switches and wireless access points• Configure and technical support VoIP Phone systems• Configure, maintenance and repair Windows Server 2008-16, and Active Directory• Maintaining and monitoring of the daily backups• Keeping up-to-date documentation of system configurations• Data recoveries as required• Record and monitor software licenses for compliance• Maintain the inventory list of hardware equipmentAcquired skills and knowledge: Active Directory, Windows server, Linux, Oracle, CISCO, DHCP

• Maintaining, implementing, or improving electrical instruments, facilities, components, equipment products, or systems.• Conferring with customers, engineers, and others to discuss existing or potential engineering products or projects.• Preparing specifications for purchases of electrical equipment and materials.• Writing reports and compiling data regarding existing and potential electrical engineering projects and studies.• Establishing construction, manufacturing or installation standards or specifications by performing a wide range of detailed calculations.• Provide quality assurance for ongoing projects• Keep current with the latest technical innovations in electrical engineering

• Monitor the IT Infrastructure for its availability, capacity usage, hardware and OS errors and failures• Handle first- level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels.• Timely escalation of incidents to higher level when required. • Log file monitoring for errors.• Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co- ordination• Perform basic Service Requests-based on Standard Operating Procedures• Follow quality / security process defined for the engagement"Acquired skills and knowledge: Active Directory, Windows server, Linux, Oracle, CISCO, DHCP

• Designs and documents database architecture. • Assesses malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer, network, and database operations. • Builds database scheme, tables, procedures and permissions. • Creates, tests, and executes data management languages. • Develops database utilities and automated reporting. • Analyses and sustains capacity and performance requirements. • Monitors systems and platforms for availability. • Oversees backup, clustering, mirroring, replication and failover. • Performs maintenance operations daily, weekly and monthly on Oracle and SQL servers and databases, and information systems for ensuring efficient program operations. • Performs database backups and restorations, and recovers corrupted databases.• Evaluates and recommends new database technologies. • Implements and maintains database security and encryption. • Develops, manages and tests database and information system backup and recovery plans. • Develops standards and policies for data entry, and ensures compliance. • Prepares written materials for the purpose of documenting activities, providing written reference, and/or conveying information. • Prepares and distributes reports, including but not limited to weekly and monthly status reports to the IT Operations Director. • Attends seminars, conferences, in-service training and staff meetings as required • Other related duties, as assigned. End - user hardware and software on-site support for all users in the head office, printer/scanner/videoconferencing troubleshootingAcquired skills and knowledge: Active Directory, Windows server, Oracle Database, CISCO, DHCP

• Design new ways to use electrical power to develop or improve products• Do detailed calculations to develop manufacturing, construction, and installation standards and specifications• Direct manufacturing, installing, and testing of electrical equipment to ensure that products meet specifications and codes• Investigate complaints from customers or the public, evaluate problems, and recommend solutions• Work with project managers on production efforts to ensure that projects are completed satisfactorily, on time, and within budget• Design electronic components, products, or systems for commercial, industrial, or scientific applications• Analyse customer needs and determine electrical system requirements, capacity, and cost to develop a system plan• Develop maintenance and testing procedures for electronic components and equipment• Evaluate systems and recommend design modifications or equipment repair• Inspect electronic equipment, instruments, and systems to make sure they meet safety standards and applicable regulations• Plan and develop applications and modifications for electronic properties used in parts and systems to improve technical performance

• Clone, repairs, maintain & install new and old PC• Work closely with network support staff to identify and take care of network bugs, and design network expansions• Work closely with the development team to create new mobile apps as needed• Offer technical support to the executive staff for internal network functions and any Internet-enabled applications• Monitor the company’s cloud storage accounts to ensure they remain protected and secure from potential hacking threats• Develop network test routines that help the Network Architect to understand the effects of certain network changes on the entire company platform• Procuring new hardware• Rolling out new software• Managing email and internet filters• Maintaining disk images for new installs• Ensuring licenses are current• Addressing poor data management practicesAcquired skills and knowledge: Active Directory, Windows server, Oracle, CISCO, DHCP

• Build, Install and assemble of Inverter-electronic systems based on technical specifications.• Repair and maintain the devices as required.• Operate power and manual tools safely to avoid accidents.• Make cable and wiring connections accurately.• Perform regular inspections to identify defects and replacements.• Perform system testing to evaluate performance and functionality.• Maintain inventory control of electronic components and tools.• Maintain documentations of system installation and maintenance procedures.• Coordinate with management to determine deadlines for the assigned tasks.• Recommend upgrades and modifications to improve system performance.• Develop prototypes for feasibility analysis and make product presentations.• Report completed and ongoing tasks to Supervisor on daily basis.

• Clone, repairs, maintain & install new and old PC• Designing and implementing both the physical and wireless networks, including those for computer communications and telecommunications• Maintaining network performance• Managing the electronic equipment that activates any network pieces• Troubleshooting network problems• Researching and integrating new technologies into the network lifecycle• Interfacing with network administrators to manage or assist problems• Monitoring and maintaining computer infrastructure, particularly emphasizing:On-site servers• Interactions between the software and the network• Network integrity and resilience• Testing networks for weaknesses or potential sites of compromise• Staying abreast of necessary updates• Implementing security programs with hardware and softwareAcquired skills and knowledge: Active Directory, Windows server, CISCO, DHCP