Mikky Dewan Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

• Manage and lead overall resource strategy. Coordinate resource allocation across all projects and internal/support needs to ensure all project objectives and SLAs needs are met. Identify hiring needs and manage recruiting/hiring.• Provide oversight/coaching of resources on consulting team to meet project/service objectives.• Develop and manage training, development and retention strategy for Katalogic consulting and outsourcing teams. Conduct and/or review performance appraisals for all staff and direct reports.• Manage account relationships with consulting clients, negotiating new business/statement of works, conducting regular executive/checkpoint meetings, reviewing invoices and meeting SOW requirements.• Act as project manager for consulting projects as required. Conduct QA of deliverables prepared by team and support project team members as required.• Represent Katalogic management as the second level contact for outsourcing and technical services clients addressing questions, concerns, and issues related to support services. Manage account relationships with outsourcing clients, negotiating add-on statement of works, conducting regular executive/checkpoint meetings, reviewing invoicing and meeting SLA requirements.

Mississauga, Ontario, Canada

Manage account relationships with specified clients, negotiating new business/statement of works, conducting regular executive/checkpoint meetings, reviewing invoices and meeting SOW requirements.Manage all aspects of the daily operational support services for specified Outsourcing and Technical Support Services clients.Represent Katalogic management as the first point of escalation for specified clients addressing questions, concerns, and issues related to support and consulting. Lead the support and consulting services team in assigning and prioritizing tasks.Provide input and advice regarding PeopleSoft, Kronos and other ERP capabilities and functions to clients.Lead/oversee all application upgrades, tax updates, service packs, fixes and bundles as required to meet service levels.Provide third-level support as required for production issues.Act as project manager for consulting projects. Manage client expectations, resolve project scope and functionality issuesLead and/or participate in all phases of the consulting project life cycle including project planning, fit/gap analysis, configuration/design, development, system and user testing, end user training, go-live preparation, deployment and post-live support.Identify coaching, development, and training opportunities for all direct reports, and conduct performance reviews for all staff and direct reports.Develop and maintain alliances and partnerships with key application vendors and participation in various networking and marketing events in the industry.Assist with management and development of internal initiatives and operational needs.Participate in training, mentoring and coaching client analysts and Katalogic staff if/as required per agreed upon services.Contribute to the development and enhancement of Katalogic methods, techniques, and processes.

Mississauga

Mississauga

Manage all aspects of daily operational support services for multiple clients and managing support team.Ensure service levels are continuously met.Meet with clients' management teams to identify priorities, coordinate target dates and review completed tasks and activities.Lead annual Year End and T4/T4A processes.Lead Collective Agreement changes from planning to implementation.Lead application upgrades, tax updates, service packs, fixes and bundles.Coordinate with development and project teams to transition capital projects to operational support.Represent Katalogic management as the first level contact for the client addressing questions, concerns and issues related to support services.Participate in training, mentoring and coaching client analysts and Katalogic staff.Identify coaching, development opportunities for all direct reports.Contribute to the development and enhancement of Katalogic methods, techniques and processes.

Mississauga

Testing lead role for the implementation of PeopleSoft 9.2 upgrade for a large Ontario municipality corporation covering PeopleSoft HR, Payroll, Base Benefits, Enterprise Learning, Talent Management, and Position Management. Time and Labour functional consultant representing regional police service for the implementation of PeopleSoft HCM 9.2 Time and Labour in a shared database between regional police service and major municipality corporation from May 2014 to Feb 2015. Was responsible for performing fit/gap, impact assessment/analysis, testing and cut-over activities to address and mitigate any risks with sharing components between two organizations.Time and Labour functional lead resource on the PeopleSoft HCM 9.2 upgrade project for a regional police service from Feb 2014 to May 2014. Functional Lead for a fit-gap of PeopleSoft 9.2 functionality including Manager Self Service, eProfile, ePay, eBenefits, ePerformance, Time and Labour, Talent Acquisition Manager/Candidate Gateway for a regional police service. Was responsible for delivering fit/gap report. Functional resource for the Timekeeping department of a regional police service from Sep 2013-Jan 2014. Develop business processes documentation, year-end procedures and plan. Functional lead on a 1 year PeopleSoft Time and labour implementation project. Focus on fit/gap; mapping target business processes; functional testing; system configuration; training; and project cut-over tasks.Functional lead on a 6-month upgrade project of Kronos V6.2 Workforce Management application.Focus on fit/gap; system testing; user acceptance testing and training users. Functional resource for a PeopleSoft 9.1 upgrade covering Base HR; Position Management; Base Benefits; Enterprise Learning; Talent Acquisition Manager; Payroll for North America; and Time and Labour. Functional lead for the implementation of an Organizational Chart application using OrgPublihser9.

Functional lead representing the HRIT team on implementation of a performance and goal management application “SuccessFactors”.Functional lead on a Phase2 implementation of a custom on-boarding application, integrated with PeopleSoft and Taleo applications.Functional lead for the upgrade of OrgPlus 9 application.Functional lead for the implementation of a custom application within PeopleSoft for a corporate employee merit and bonus program.

Functional resource for an implementation of core PeopleSoft HR applications in a mid-sized pharmaceutical company focusing on data conversion and system testing various HR modules.Functional resource for an implementation of OrgPublisher.Created reports and complicated queries leverging PeopleSoft query tool.

Develop press releases and represented clients at the press conferences.Managed media coverage for respective clients.

Pg Diploma, Human Resources

Bachelors, Computer Science