- Communicating with customers in a metrics-driven environment- Demonstrating resiliency, and extreme adaptability in a fast-paced environment- Possessing strong customer focus with the ability to have detailed conversations with our customers- Taking ownership of each customer while empathizing and prioritizing customer needs as well as resolve conflicts and manage customer expectations- Determining customer needs and provide appropriate solutions through relationship building- Documenting customer account activities thoroughly and concisely and engage in interactive dialogue with customers through active listening- Making appropriate decisions on behalf of the customer and effectively prioritize work to ensure efficiency- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Conducting research as needed for proper resolution

Corresponding with customers through outbound calls regarding transactions on their auto accounts such as payments, loans, charges/fees, interest rates, rewards and other issues.

- Facilitating the distribution of inbound/outbound shipments in accordance with location- Preparing and organizing orders for home delivery

- Maintaining patient confidentiality and follow all practices consistent with the Privacy Act- Maximizing department sales and profit with direction from the Pharmacy Manager- Rotating stock and checking for expired products- Zoning the department- Following proper procedures for: Ordering, clearance, markups/markdowns, and signing/flagging/pricing/labels.- Keeping the area N.C.O. and free of fixtures, unnecessary debris, foreign objects, and liquids.- Maintaining zero pricing errors (i.e. Scanning Credibility Program).- Calibration of equipment used in the prescription filling process.

- Sorting bulk goods and packing accordingly- Assisting colleagues with heavy packages for further handling- Sustaining safety measures through proactive cleaning of warehouse locations