Michael Usher Email and Phone Number
Santa Cruz, CA, US
Michael Usher's Location
Santa Cruz, California, United States, United States
Michael Usher's Contact Details
Michael Usher work email
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Michael Usher personal email
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Michael Usher phone numbers
About Michael Usher
I like to solve the problems that others give up on.
Michael Usher's Current Company Details
Michael Usher Work Experience Details
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Network Operations ManagerUniversity Of California, Santa CruzSanta Cruz, Ca, Us
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Network Operations ManagerUniversity Of California, Santa Cruz Jun 2020 - PresentSanta Cruz, Ca, UsManage a small team of highly skilled and experienced network engineers delivering all aspects of the administrative, academic, residential and research networks for UC Santa Cruz.
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Senior Wireless Network EngineerUniversity Of California, Santa Cruz Jan 2019 - Jun 2022Santa Cruz, Ca, Us
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Freebsd And Filesystems AdministratorUniversity Of California, Santa Cruz Oct 2017 - Jan 2019Santa Cruz, Ca, UsA technical role managing the data systems serving the Baskin School of Engineering at UCSC. Responsible for a petabyte scale storage system serving research and teaching needs backed by FreeBSD/ZFS systems. Investigate and resolve performance issues at the network and kernel levels. Scale the system with additional nodes as required. Prepare plans for migration to future technologies to increase reliability, availability and to achieve higher performance through increased system parallelism, while keeping costs to minimal levels. Manage interfaces to client systems through SMB and NFSv4 and to campus infrastructure IAM tools. "Full stack" troubleshooting and performance tuning from applications layer down to kernel subsystems.
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Technology ConsultantMichael Usher Consulting Jan 2014 - PresentProvide independent consulting services where clients need help deploying, migrating and managing their network technology. Special focus on driving solutions to multi-vendor compatibility problems.Engagements have included:• business development (market analysis and product definition) services for a startup developing mobile commerce application• network performance troubleshooting and redesign for wired and wireless environments• network equipment upgrades including switches, routers and firewalls (Meraki, Cisco, Linksys, Sonicwall, etc.)• archaeological investigation of undocumented network ensuring continuity for businesses in operation and eliminating unused services for a building reconstruction project• assistance with security camera deployment behind a restrictive firewall• migration of Cisco Call Manager Express from obsolete equipment to new ISR• Cisco IP Phone deployments• migration of SIP trunking with change of TSP, including multi-carrier call routing troubleshooting• deployment of multiple lenovo servers using VMware ESXi for RedHat, OS/2, Communigate and Cisco Unity Connection virtual servers.• VPN configuration for site-site (DMVPN) and client connections (AnyConnect)• FreeNAS deployment for small business datastore• general end-user computer systems and network issues• web development using WordPress, SquareSpace and Drupal environmentsI am a generalist with a special interest in how clients migrate from older to newer technologies. I enjoy solving technology problems which have confounded other consultants.
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Localization And Linguistic QaWelocalize Jul 2017 - Oct 2017New York, Ny, UsOn-site language localization, linguistic and functional QA for a major consumer products company based in Cupertino. -
Acquisitions Integration Manager, Global Service Delivery PlanningCisco Aug 2011 - Oct 2013San Jose, Ca, UsDeveloped services integration plans for acquired companies of all sizes ensuring that existing customer commitments were sustained and implementing the transition to future services portfolio and delivery mechanisms. Created solutions level service offerings for HealthPresence, Medianet and IPv6 technologies. -
Manager, Service Readiness EngineeringCisco Apr 2009 - Aug 2011San Jose, Ca, UsManaged one-third of the team responsible for new product introduction and field notification services. Responsible for all acquisition integration engagements. Developed Solutions Service Readiness Planning model used for all multi-technology solution launches. Engaged to plan the merger of SRE with Business Operations Management, creating the Global Service Delivery Planning group in April 2011.
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Manager, Product Supportability EngineeringCisco Dec 2007 - Apr 2009San Jose, Ca, UsManaged team of Product Supportability Engineers tasked with three key deliverables: new product introduction, product serviceability design and field notification of product issues. Created organizational transition plan to separate these deliverables into specialized roles. Mentored staff through transition period as they selected their focus areas. Process engineering for interactions with other functional teams.
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Finance Business ManagerCisco Jan 2007 - Nov 2007San Jose, Ca, UsResponsible for financial planning, execution and reporting of both the Training P&L business ($122m revenue, 120 staff), and the related non-P&L groups ($36m annual expense, 95 staff). Consolidated and merged seven distinct training departments & programs into a single P&L.
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Customer Assurance Territory ManagerCisco Apr 2003 - Jan 2007San Jose, Ca, UsResponsible for CAP management of cases with new acquisitions and unusual integration problems. Known for calmly focusing a team, leading them out of highly emotional & contentious situations. Sales Liaison for the LATAM region, reduced director level escalations from 1/week to zero.
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Serviceability Design EngineerCisco Aug 1998 - Apr 2003San Jose, Ca, UsProvided concept & execution guidance, design influence, NPI readiness, and field health support for Midrange routers, Voice Technology, Storage switching. Developed policy and interface for field and TAC to consistently report product safety issues to the Risk Management teams within Cisco.In the first year, I was based in Sydney Australia, providing the same services on the low-end router platforms, and serving as Field Liaison for the Asia-Pacific region.
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Customer Support Engineer, Technical Assistance CenterCisco Feb 1997 - Aug 1998San Jose, Ca, UsAs a customer support engineer, I assisted roughly 500 customers on over 1000 separate cases. My specialist area was LAN Switching and ATM LAN Emulation. In the Sydney TAC, engineers handled cases from all of Cisco's technology space.I traveled to customer locations in Australian and New Zealand where on-site support was critical to resolving high-profile issues.
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Network Engineer, University Computing CentreUniversity Of Sydney Jul 1995 - Feb 1997The University Of Sydney, New South Wales, Au -
Research Programmer, Systems Engineering And Design Automation LaboratoryUniversity Of Sydney Jan 1994 - Jun 1995The University Of Sydney, New South Wales, Au
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Software EngineerAurema / Softway 1991 - 1991
Michael Usher Skills
Cisco Technologies
Program Management
Cross Functional Team Leadership
Acquisition Integration
Product Management
Cloud Computing
Integration
Enterprise Software
Project Planning
Data Center
Telecommunications
Management
Networking
Professional Services
Process Improvement
Product Marketing
Go To Market Strategy
Wireless
Saas
Strategic Partnerships
Strategy
Managed Services
Vendor Management
Solution Selling
Channel Partners
Unified Communications
Pre Sales
Business Alliances
Ip
Sales Enablement
Voip
Service Providers
Network Architecture
Routing
Tcp/ip
Virtualization
Cisco Systems Products
Amateur Radio
Internet Protocol
Internet Protocol Suite
Amateur Radio Operator
Wireless Technologies
Michael Usher Education Details
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University Of California, Santa CruzComputer Engineering -
University Of SydneyElectrical And Electronics Engineering
Frequently Asked Questions about Michael Usher
What company does Michael Usher work for?
Michael Usher works for University Of California, Santa Cruz
What is Michael Usher's role at the current company?
Michael Usher's current role is Network Operations Manager.
What is Michael Usher's email address?
Michael Usher's email address is mi****@****sco.com
What is Michael Usher's direct phone number?
Michael Usher's direct phone number is +140858*****
What schools did Michael Usher attend?
Michael Usher attended University Of California, Santa Cruz, University Of Sydney.
What are some of Michael Usher's interests?
Michael Usher has interest in Disaster And Humanitarian Relief.
What skills is Michael Usher known for?
Michael Usher has skills like Cisco Technologies, Program Management, Cross Functional Team Leadership, Acquisition Integration, Product Management, Cloud Computing, Integration, Enterprise Software, Project Planning, Data Center, Telecommunications, Management.
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