Michael Usher Email & Phone Number

Santa Cruz, Ca, Us

Santa Cruz, Ca, Us

Manage a small team of highly skilled and experienced network engineers delivering all aspects of the administrative, academic, residential and research networks for UC Santa Cruz.

Santa Cruz, Ca, Us

Santa Cruz, Ca, Us

A technical role managing the data systems serving the Baskin School of Engineering at UCSC. Responsible for a petabyte scale storage system serving research and teaching needs backed by FreeBSD/ZFS systems. Investigate and resolve performance issues at the network and kernel levels. Scale the system with additional nodes as required. Prepare plans for migration to future technologies to increase reliability, availability and to achieve higher performance through increased system parallelism, while keeping costs to minimal levels. Manage interfaces to client systems through SMB and NFSv4 and to campus infrastructure IAM tools. "Full stack" troubleshooting and performance tuning from applications layer down to kernel subsystems.

Provide independent consulting services where clients need help deploying, migrating and managing their network technology. Special focus on driving solutions to multi-vendor compatibility problems.Engagements have included:• business development (market analysis and product definition) services for a startup developing mobile commerce application• network performance troubleshooting and redesign for wired and wireless environments• network equipment upgrades including switches, routers and firewalls (Meraki, Cisco, Linksys, Sonicwall, etc.)• archaeological investigation of undocumented network ensuring continuity for businesses in operation and eliminating unused services for a building reconstruction project• assistance with security camera deployment behind a restrictive firewall• migration of Cisco Call Manager Express from obsolete equipment to new ISR• Cisco IP Phone deployments• migration of SIP trunking with change of TSP, including multi-carrier call routing troubleshooting• deployment of multiple lenovo servers using VMware ESXi for RedHat, OS/2, Communigate and Cisco Unity Connection virtual servers.• VPN configuration for site-site (DMVPN) and client connections (AnyConnect)• FreeNAS deployment for small business datastore• general end-user computer systems and network issues• web development using WordPress, SquareSpace and Drupal environmentsI am a generalist with a special interest in how clients migrate from older to newer technologies. I enjoy solving technology problems which have confounded other consultants.

New York, Ny, Us

On-site language localization, linguistic and functional QA for a major consumer products company based in Cupertino.

San Jose, Ca, Us

Developed services integration plans for acquired companies of all sizes ensuring that existing customer commitments were sustained and implementing the transition to future services portfolio and delivery mechanisms. Created solutions level service offerings for HealthPresence, Medianet and IPv6 technologies.

San Jose, Ca, Us

Managed one-third of the team responsible for new product introduction and field notification services. Responsible for all acquisition integration engagements. Developed Solutions Service Readiness Planning model used for all multi-technology solution launches. Engaged to plan the merger of SRE with Business Operations Management, creating the Global Service Delivery Planning group in April 2011.

San Jose, Ca, Us

Managed team of Product Supportability Engineers tasked with three key deliverables: new product introduction, product serviceability design and field notification of product issues. Created organizational transition plan to separate these deliverables into specialized roles. Mentored staff through transition period as they selected their focus areas. Process engineering for interactions with other functional teams.

San Jose, Ca, Us

Responsible for financial planning, execution and reporting of both the Training P&L business ($122m revenue, 120 staff), and the related non-P&L groups ($36m annual expense, 95 staff). Consolidated and merged seven distinct training departments & programs into a single P&L.

San Jose, Ca, Us

Responsible for CAP management of cases with new acquisitions and unusual integration problems. Known for calmly focusing a team, leading them out of highly emotional & contentious situations. Sales Liaison for the LATAM region, reduced director level escalations from 1/week to zero.

San Jose, Ca, Us

Provided concept & execution guidance, design influence, NPI readiness, and field health support for Midrange routers, Voice Technology, Storage switching. Developed policy and interface for field and TAC to consistently report product safety issues to the Risk Management teams within Cisco.In the first year, I was based in Sydney Australia, providing the same services on the low-end router platforms, and serving as Field Liaison for the Asia-Pacific region.

San Jose, Ca, Us

As a customer support engineer, I assisted roughly 500 customers on over 1000 separate cases. My specialist area was LAN Switching and ATM LAN Emulation. In the Sydney TAC, engineers handled cases from all of Cisco's technology space.I traveled to customer locations in Australian and New Zealand where on-site support was critical to resolving high-profile issues.

The University Of Sydney, New South Wales, Au

The University Of Sydney, New South Wales, Au

Master'S Degree, Computer Engineering

Bachelor Of Engineering - Be, Electrical And Electronics Engineering