I presently lead transformative digital initiatives, managing complex projects that drive innovation and operational efficiency across various industries. My role involves overseeing large-scale Google Cloud Platform (GCP) migrations and delivering tailored solutions for over 20 clients, including several Fortune 50 companies. I excel in managing multi-million-dollar budgets, optimizing resources, and ensuring successful project delivery, consistently adding value and driving impactful change. My leadership and technical expertise enable me to effectively bridge the gap between business and technology.

As Director of IT Operations, I spearheaded significant cloud transformation projects, achieving over $2 million in annual savings and enhancing service quality across 33 countries. My leadership in migrating 25,000 users to Google G Suite and rationalizing IT tools during the acquisition of Heartland Payment Systems resulted in multimillion-dollar synergy savings. I rebuilt the Service Management department, improving IT governance and empowering employees with self-service tools that enhanced collaboration and operational efficiency. My efforts were recognized with multiple CEO and CIO awards for excellence in IT and service management.

In my role as Senior Manager of IT Governance, I managed diverse teams across multiple IT disciplines, including Data Center Operations, Enterprise Monitoring, and Client Support. I successfully established two high-performing operations departments with 100% retention over two years and implemented a 24-hour technical support team for hosted systems in the US and Europe. My strategic initiatives in process improvement and IT governance led to significant operational efficiencies and cost savings, while also enhancing service offerings and compliance with industry standards.

As Manager of Systems Administration, I was responsible for overseeing server administration and data center operations across multiple global locations. I consolidated hosting services, resulting in $2 million in savings over three years, and managed an operations budget of $5 million during a data center migration. My efforts in system consolidation, including LDAP and trouble ticket systems, led to reduced costs and improved compliance. Additionally, I implemented industry best practices for network management and executed HIPAA compliance strategies, ensuring secure and efficient IT operations.

At PwC, I played a key role in establishing a new world-class Data Center NOC, growing the team from five members to over 25. As Manager of IT Computer Operations, I implemented critical operations initiatives, including media management, staff training, and process improvements, to support the delivery of IT services in a 24/7 environment. I provided advanced support for over 4,000 Windows servers and mentored NOC staff on IT services and career development, contributing to the successful operation of one of the world’s largest professional services firms.

● Managed team of onshore and offshore resources providing monitoring services, performance data, and systems analysis to IT organizations.● Implemented offshore operations support team for monitoring, technical support, and maintenance activities, resulting to augment existing daily operations as well as to increase scope of services offered to business stakeholders.● Led project team that implemented HP Software Monitoring Solution on 800+ devices, designed alerting, performance reports, and system support. ● Prepared/developed metrics reports of department activity, trained/coached support staff and documented standard operating procedures for the department.● Implemented comprehensive Virtual Server monitoring solution at a fraction of cost of conventional server monitoring options.● Significantly lowered maintenance costs via competitive bidding, consolidated multiple monitoring and support applications, managed service utilization, and continuous review of business requirements.

● Served as Principal Engineer, implementations analyst, process analyst, reporting analyst, and systems administrator for the CRM solution of the IT department for the largest employer in the state of Georgia.● Gathered requirements from the Information Management Division of the school system on process, tool function, reporting, and workflow for the new CRM system and implemented in 4 months time.● Successfully conducted user acceptance testing/qa, and user training of over 400 participants.● Gathered and completed work on over 90 feature requests drawing upon a large variety of skills in asp development, ITIL best practices, and Magic Systems administration.● Developed multiple application management procedures including feature requests, application release procedures, license management, and content management.