•Completed assigned tasks within requires timeframes while maintaining a high-level of quality.•Reviewed and cross-referenced medical certifications, licenses, and applicable experience for 100+ medicalprofessionals per day. Assisted the project managers directly by reviewing contract updates made by my teammates due to myefficient and timely work ethic.•Updated department files to meet new contract deadlines, pay rate adjustments, and over time codes with100% accuracy.•Accepted three contract extensions due to high level of efficiency.

•Provide excellent customer service & support the General Manager in the day-to-day management of the Front of the House operations•Secure group bookings & process guest registrations•Ensure monthly sales forecast goals are met by maximizing room revenue and monitoring occupancy trends •Resolve all guest issues in a professional & compassionate manor to ensure an outstanding experience for each guest •Supervise a staff of 6 FOH guest service employees and provide administrative assistance to the Back of the House department

•Perform essential classroom duties in the eighth largest school district in the United States, often with little notice or guidance, while maintaining district educational and behavioral guidelines •Present educational material employing diverse teaching strategies designed to effectively address each student’s learning style and ability•Provide educational continuity by implementing established lesson plans, while exercising professional judgment to introduce new material when appropriate or necessary

• Designed the program the company now uses for the development of international interns • Enhanced hotel efficiency through revising existing process and procedures • Gained full rounded experience in housekeeping, bar tending, guest interaction, room service and serving in the property’s five star restaurant. • Observed the management and executive operations of a high end property in dealing with high profile clientele

Transfered from the Orlando, FL location to Aventura, FL in August of 2013• Collected and compiled visitor profile information of all international guest for the Macy’s Inc. database • Marketed and provided visitor packets to all Macy’s international guest, 65% of guests were Brazilian visitors• Increased guest satisfaction by providing shopping assistance and destination information assistance• Spearheaded guest concerns and questions effectively