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Senior level IT and IS management professional with strong technical knowledge and business understanding specialization in customer facing technologies. Experienced working with Senior Management providing IT road maps, budget overview, risk management, ITIL, objective settings, measurements, SLA's and analyzed information for decision making. Navigating the IT and IS operations and projects of the company in the retails world, collaborating with corporate HQ, Internal controls, audits and compliancy, information security, regulations, improving business processes , providing better Ways Of Working and implementing IT\IS governance and people management. During my work I have led implementation of various It solutions including ERP (ONE1ERP, Priority, Nessoft ) WEB sites, Help desk, call center, cloud solutions, RETAIL IT and CRM, mobile solutions, data integration, sales support, CRM, BI, information security, PCI-DSS, BILLING and payments methods, server rooms, networking, operating systems, and various business solutions. As a senior IT manager I have long and deep experience in Microsoft servers and environment (AD, exchange, SQL) , TCP\IP and networking, internet and integration between systems.
קבוצת רם אדרת | Ram Aderet
View- Website:
- ram-aderet.co.il
- Employees:
- 42
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קבוצת רם אדרת | Ram AderetNetanya, Il -
Chief Information Officerקבוצת רם אדרת | Ram Aderet Oct 2022 - Presentראש העין, Il -
CioNespresso Israel Nov 2010 - Oct 2022Member of Nespresso management. and- Accountability for the entire IT\IS solutions in the company as CIO reporting to CFO. - Responsible to provide technological support for the business to fulfill headquarters objectives focusing on customer facing. - Creating IT\IS strategy, setting support service level and IT measurement. - Implemantation of various Cloud business solutions- Leading the implementation of the business ERP, company call center, BI, MDM, supportive systems for Nespresso boutiques and systems for the professional departments. - Accountability for the Information security, PCI DSS, GDPR, Data protection, Data privacy, IT governance, payment technologies and information security. - Collaborating with Nestle and Nespresso HQ for corporate standards and Ways of Working, audits, budget management and internal controls. - Strong understanding in customer facing technology and Omni channel. - During my work in Nespresso I have lead various major IT projects including replacement of OS, establishment of a call center, lead the development and support for company WEB site, interfacing with SAP HR, member in the steering committee of the E-commerce platform and part of the management of the project and cloud solutions compliance.- Lead implemantation of new technologies and itegration to ERP
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It/Is Department ManagerEvs-Scanmaster Feb 2007 - Dec 2010IlAccountability on the ERP system Priority which included implementation, characterization of business processes, support and end user training. Responsibility of IT\IS services in the company, Microsoft servers, AD, Exchange, Telephony, Backup's, images and networking. Working in a development environment to support fast recovery, DRP and developer systems. -
It/Is Department ManagerCdi Jul 2004 - Jan 2007Houston, Texas, UsIn CDI I was responsible for the maintenance and support of all IT aspects including servers, exchange, backups, PC's support, printing, ERP support (Maale ONE) and ERP upgrades. CDI is a part of the manufacturing industry and required IT support accordingly. -
Product ManagerDvdemand Aug 2000 - Feb 2005My responsibility as product manager at DVDemand was to take ownership on the company main product (DVDgenerator). Always looking for next challenge. I specialized in understanding the architecture of the product the involved integration of the company software with several systems including a server, robot, disk array, SQL database and authoring software. I was responsible on the QA testing for the software and building the product in EXPOS in USA.
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Netwrok ManagerIscraper Jan 1999 - Jan 2000Person in charge of Web servers, Internet connectivity
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It CoordinatorLotem 1994 - 1997Kfar Malal, Il
Miky Heiman Skills
Miky Heiman Education Details
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Technion - Israel Institute Of TechnologyCio -
Libi CollegeCognos Bi Report Studio -
In Line CollegePriority Erp Implemantation -
Bar-Ilan UniversityInformation Science -
The College Of Management Academic StudiesCommunication And Managment
Frequently Asked Questions about Miky Heiman
What company does Miky Heiman work for?
Miky Heiman works for קבוצת רם אדרת | Ram Aderet
What is Miky Heiman's role at the current company?
Miky Heiman's current role is CIO, IT\IS Manager.
What is Miky Heiman's email address?
Miky Heiman's email address is mi****@****sso.com
What is Miky Heiman's direct phone number?
Miky Heiman's direct phone number is +412179*****
What schools did Miky Heiman attend?
Miky Heiman attended Technion - Israel Institute Of Technology, Libi College, In Line College, Bar-Ilan University, The College Of Management Academic Studies.
What are some of Miky Heiman's interests?
Miky Heiman has interest in Science And Technology, Social Services, Education.
What skills is Miky Heiman known for?
Miky Heiman has skills like It Strategy, E Commerce, Information Technology, Information Security, Cisco Technologies, Cloud Services, Data Center, Service Desk, Itil, It Audit, It Risk Management, Web Applications.
Who are Miky Heiman's colleagues?
Miky Heiman's colleagues are Sharon Hadad, Tali Sharon, Noam Tashnady, Mohamed Abd Rheem, Aviv Shay, Smadar Azulay Leibovitz, Limor Saga.
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