Mikyle Crawford Email & Phone Number

Seattle, Washington, United States

• Design, deploy, and maintain advanced security solutions, enhancing system defenses and organizational resilience.
• Develop and enforce security policies and procedures, incorporating key performance indicators for continual process optimization.
• Conduct vulnerability assessments and manage security incidents, ensuring timely resolution.
• Administer and optimize critical security tools, including CrowdStrike Falcon, Microsoft Intune, Proofpoint Email Protection, and Proofpoint Data Loss Prevention (DLP).
• Oversee administration of Active Directory and Microsoft 365, ensuring efficient and secure operations across the organization.
• Learned to implement and adhere to industry-standard frameworks including NIST-CSF and SCF Frameworks as well as NIST 800 Series and ISO standards, ensuring compliance and best practices in security measures.

Seattle, Washington, United States

• Lead IT projects focused on the integration and enhancement of security and operational technologies.
• Spearhead physical security initiatives, deploying comprehensive camera systems including Axis, Meraki, and FLOCK LPR cameras.

Greater Seattle Area

• Manage IT projects and system improvements to optimize technology use and efficiency.
• Deploy and oversee Meraki Systems Manager MDM, managing over 200 mobile devices and enhancing device management and security.
• Implement and manage over 150 Meraki Security Cameras across 6 campuses, strengthening monitoring and security measures.
• Maintain the Mitel VoIP system and manage cellphone plans, ensuring effective communication tools.
• Support, diagnose, and repair technology issues, escalating security concerns as necessary.

Greater Seattle Area

• Support organizational technology needs, ensuring effective system operations and rapid issue resolution.
• Facilitate the setup of new workstations and mobile devices, maintaining compliance with security standards.
• Investigate and resolve technical problems.
• Continuously seek innovative technology solutions.
• Participate in high-priority vulnerability remediation and patching projects to enhance system security and stability.
• Train new employees on system operations and company security protocols, enhancing team capability and ensuring consistent standards across the organization.

Berkeley, CA

• Diagnosed and repaired computer systems.
• Instructed other technicians on ways to resolve more complex technological issues.
• Consistently led the district in sales in technology services.

Berkeley, CA

• Diagnosed and repaired over 1,000 Apple devices, maintaining high standards of service and reliability.
• Communicated technical issues and solutions clearly to customers, enhancing their understanding and satisfaction.
• Developed and enhanced repair skills and techniques to increase productivity and success rates.
• Monitored and tracked store financial targets, ensuring the achievement of monthly goals.

Greater Seattle Area

• Specialized in supporting small businesses by securing and managing their technology infrastructure, enhancing operational efficiency and security.
• Developed and implemented strategic initiatives to create brand awareness and fostered strong relationships with new customers, expanding the company’s reach.
• Designed new products and services specifically tailored to meet the unique needs of small businesses, generating new revenue streams.
• Provided comprehensive consultations and delivered solutions for system design, implementation, and administration, ensuring reliable backups, effective antivirus protection, and timely updates.
• Utilized WordPress templates to design and implement functional and visually appealing web pages for clients, enhancing their online presence.

Berkeley

• Diagnosed and repaired over 1,000 Apple devices, maintaining high standards of service and reliability.
• Communicated technical issues and solutions clearly to customers, enhancing their understanding and satisfaction.
• Developed and enhanced repair skills and techniques to increase productivity and success rates.
• Monitored and tracked store financial targets, ensuring the achievement of monthly goals.

• Diagnosed and repaired a wide range of computer systems, consistently ensuring customer satisfaction and device reliability.
• Clearly communicated with customers about technical issues and effective solutions, fostering trust and transparency.
• Continuously improved technical skills and repair techniques, boosting productivity and repair effectiveness.
• Monitored and achieved financial targets by efficiently managing repair operations and customer interactions.

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Full Stack Web Development, Ruby On Rails And Javascript 800+ Hour Online Program, Web Development

800 hour full-stack development program including instruction in: Ruby, Rails, SQL, JavaScript, jQuery, Ajax, React, Sinatra, HTML, CSS, Git

Emergency Medical Technician - Basic, Emergency Medical Technology/Technician (Emt Paramedic)

Associate Of Arts (A.A.T), Sociology

Activities and Societies: President of BCC Organization for Animal Advocacy ICC Representative for BCC Organization for Animal Advocacy

Regular/General High School/Secondary Diploma Program

Activities and Societies: Animal Rights Club, Debate Club, Theater Tech.