Customer Service Trainer with experience in the iGaming industry. 20 trainings conducted І 115 people trained🌟 About Me:Passionate about transforming newcomers into proficient teammembers. Thrive on creating a positive onboarding experience and fostering a motivated team culture.Key Responsibilities:🚀 Accelerated Onboarding:• Turn new hires into fully-fledged Customer Support Representatives in 4 weeks.• Help Customer Support Representatives achieve KPI targets from the first month, ensuring a quick and impactful contribution.🤝 Team Integration:• Create a welcoming atmosphere for newcomers, facilitating fast integration into the team.• Build a team of motivated Customer Support Representatives aligned with the company's growth.🛠️ Training Focus:• Develop and deliver training programs emphasizing product knowledge, customer communication, and escalation procedures.• Implement an ever-evolving Customer Support Development Training Plan, incorporating feedback for continuous improvement.Notable Achievements:🌐 Developed a successful Mentorship Program from scratch.🏆 Outperformed Customer Support Representatives, exceeding training goals.🔄 Implemented an evolving CSD Training Plan, incorporating feedback for enhanced results.📚 Created training materials aligned with the company's identity.Mentorship Program:🤝 Support Trainees: Establish a mentorship program providing new employees with a support network and a sense of belonging.🌱 Empower Representatives: Facilitate mentorship for high-performing agents, nurturing leadership and presentation skills.Cross-Departmental Impact:🎓 Conduct product knowledge training for VIP and Sales departments, contributing to a well-rounded skill set among employees.Positive Impact:🌐 Many newcomers refer friends to join within the first month, a testament to the success and positive experience of our CSD Trainings.