Mila Bombardieri-Law

Mila Bombardieri-Law Email and Phone Number

Senior Continuous Improvement Manager @ King's College London
United Kingdom
Mila Bombardieri-Law's Location
United Kingdom, United Kingdom
Mila Bombardieri-Law's Contact Details

Mila Bombardieri-Law work email

Mila Bombardieri-Law personal email

About Mila Bombardieri-Law

Mila Bombardieri-Law is a Senior Continuous Improvement Manager at King's College London. She possess expertise in telecommunications, business process improvement, service delivery, project management, process improvement and 39 more skills. She is proficient in French, German, Spanish and English. Colleagues describe her as "Mila is hardworking, supportive, thorough, insightful and a fantastic team player. She is a calm and diplomatic facilitator and a formidable and conscientious project manager. Her approach to projects and people carries a significant amount of emotional intelligence which enables her to balance being approachable with being assertive and constructive, to brilliant effect. Her ability to influence those she does not manage is outstanding and I have witnessed in her a tenacity for… Show more" and "As Mila's manager, I was extremely fortunate to have an employee like her working by my side on some of the most complex projects. Her work ethic, high standards and expectations for quality, paired with the exceptional customer service and relationship building skills, are second to none. When assigned a task or a project to lead, she was relentless in her pursuit to get things done right! Mila is very innovative and strategic in her style of work, which allows companies and teams… Show more"

Mila Bombardieri-Law's Current Company Details
King's College London

King'S College London

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Senior Continuous Improvement Manager
United Kingdom
Mila Bombardieri-Law Work Experience Details
  • King'S College London
    Senior Continuous Improvement Manager
    King'S College London
    United Kingdom
  • King'S College London
    Senior Continuous Improvement Manager
    King'S College London May 2024 - Present
    London Area, United Kingdom
  • Middlesex University
    Business Enhancement Manager (Lean, Service Design, Change Management)
    Middlesex University Sep 2017 - Apr 2024
    London, United Kingdom
  • Hq Therapy
    Trainee Integrative Therapist And Coach
    Hq Therapy Mar 2021 - Sep 2022
  • Kantar Worldpanel
    Business And Process Improvement Specialist (Lean)
    Kantar Worldpanel Sep 2016 - Sep 2017
    London, United Kingdom
    • Facilitated workshops and project selection, scope and performance metrics definition to ensure alignment with the KWP strategy.• Delivered DMAIC projects and waste identification workshops. • Coached operational teams on Lean leadership, process mapping, root cause analysis (RCA). • Developed and delivered training to team executives and director level management on Lean Leadership, Lean tools and techniques, capacity and demand planning, KPI setting, visual management. • ISO 9001 champion.
  • Avi-Spl
    Project Manager
    Avi-Spl Jul 2015 - May 2016
    Farnborough, England, United Kingdom
    • Supported and managed clients' expectations and the project team, overseeing all stages of the project from initiation & planning, design, engineering, procurement, AV installation, programming, commissioning, and close-out stages of the project. Scope planning, schedule development, budget and cost control from inception to end.• Assigned to jeopardised accounts to recover client confidence. • Process/documentation management: generated construction communication such as requests for information, change order documents, delay notification of theft or damage to materials, tools or vehicles, safety or injury reports, warranty information, material handoff or inventory, punch lists, field reports, sign-off documents or other documentation as assigned or required
  • Bt Conferencing
    Business Improvement Manager
    Bt Conferencing Feb 2013 - Jan 2015
    London, United Kingdom
    • Designed and developed BTC’s Continuous Service Improvement (CSI) agenda, including governance, training and coaching. Developed and maintained a CSI policy, process and procedure• Provided leadership on continuous improvement project selection, scope, definition, and performance to ensure alignment with the BTC strategy• Measured, reported and communicated on service improvement initiatives• Established a partnership with business stakeholders across regions to develop and lead the CSI strategy across multiple units and 3rd party vendors• Developed BTC’s Knowledge Management tool (Microsoft SharePoint)
  • Bt Conferencing
    Global Operations Quality Manager
    Bt Conferencing Feb 2011 - Apr 2013
    London, United Kingdom
    • Responsible for reviewing, overhauling and standardising inefficient processes, for developing and drafting internal (BT) and external (customer-facing) documentation such as information briefs, activity diagrams, presentations, policies, processes and procedures• Responsible for analysing end user feedback to improve the customer experience (VoC)• Planned, developed and implemented a Quality Assurance programme
  • Bt Conferencing
    Multilingual Event Consultant
    Bt Conferencing Dec 2008 - Feb 2011
    London, United Kingdom
    • Multilingual consultant for the setup of audio conferencing events (audio conferencing, streaming, web), providing technical and operational support for issues affecting quality of event production
  • Cortrad
    Interpreter And Translator
    Cortrad Jan 2001 - Sep 2008
    Brescia Area, Italy
    • Provided liaison, consecutive and simultaneous interpreting services in trade fairs and business meetings across Europe and Asia• Provided translation and localisation services (Italian > English, Italian >Spanish, Italian > German)• Taught English and Spanish as a second language to Italian students

Mila Bombardieri-Law Skills

Telecommunications Business Process Improvement Service Delivery Project Management Process Improvement Managed Services Customer Experience Team Management Leadership Team Leadership Quality Assurance Account Management Program Management Video Conferencing Voip Project Planning Customer Satisfaction Coaching Multilingual Corporate Communications Event Management Strategic Planning Close Attention To Detail Troubleshooting Management Voice Over Ip Multi Tasking Microsoft Excel Video Quality Assurance Processes Unified Communications Customer Relationship Management Change Management Video Editing Language Teaching Lean Six Sigma Visio Microsoft Project Stakeholder Management Strategic Business Change Business Analysis Customer Relations Green Belt Training

Mila Bombardieri-Law Education Details

Frequently Asked Questions about Mila Bombardieri-Law

What company does Mila Bombardieri-Law work for?

Mila Bombardieri-Law works for King's College London

What is Mila Bombardieri-Law's role at the current company?

Mila Bombardieri-Law's current role is Senior Continuous Improvement Manager.

What is Mila Bombardieri-Law's email address?

Mila Bombardieri-Law's email address is mi****@****ail.com

What schools did Mila Bombardieri-Law attend?

Mila Bombardieri-Law attended Advance He, University Of East London, Università Degli Studi Di Trieste.

What skills is Mila Bombardieri-Law known for?

Mila Bombardieri-Law has skills like Telecommunications, Business Process Improvement, Service Delivery, Project Management, Process Improvement, Managed Services, Customer Experience, Team Management, Leadership, Team Leadership, Quality Assurance, Account Management.

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