Mila C. Email & Phone Number

Prague, Czechia

Prague, Czechia

• Leading and supporting all operational teams - Claims Team, incl. GAP, Dealer Services Team, Complaints and Quality Assurance Team, L&D Team, Projects and Finance Claims and Clients related.
• Client relationship management – Monthly evaluation of SLA and KPI results. Operational change management prior to go-live, Building culture of continual business improvement.
• Responsible for the reporting to GardX and Key OEM Clients

Prague, Czechia

• Setting up a new team, hiring, managing, leading though the start-up of the clinic
• Building operational processes (data entry and validation), KPI’s definition
• Introduction of a Sales process and its implementation, VIP customers communication

Prague, Czech & Bletchley, UK

• Fulfilling financial objectives, P&L, taxes, invoices, preparing annual budget
• Contracts signing, deposits and services charges collecting, collections
• Researching local property rental rates, advertising, showing properties
• Dealing with issues (resolving tenants complains, planning renovations, etc)

London & Prague

- Moving between the Czech Republic and the United Kingdom- MBA studying at Greenwich Management University in London

Prague, The Capital, Czech Republic

• Setting up a bright new site Collections team, ensuring the team operates from the first day at optimum efficiency with concentration on continuous process evaluation and improvements,
• Building and implementing Collections strategies across 150 countries approx., B2B Relationship building,
• Cross functional collaboration with all aspects of the finance department (Europe, USA mainly),
• Close cooperation with IT development team on problem identification and resolution (Oracle, ADM)
• Departmental statistics, analyses, ad hoc reports
• Projects as assigned (implementation of Oracle)

Prague

• Department strategy;
• Fitting the team into the wider scope of the Business, bringing innovation and change. Department Management:
• Managing 2 subordinates units with dedicated managers, totalling 25 FTEs.
• Ensuring a comprehensive knowledge of Central Business Help Desk
• Minimisation of the risk of incorrect use of misuse of access to internal IT systems by the Team
• Management, motivation and evaluation of subordinated employees, solving personal issuesLeadership of Business Process Re-engineering for Central Help Desk projects

London, United Kingdom

• Managing direct and indirect people in UK, US, CH, FR, ES, AT, DE, NL, BE, NL, CEE, IT, SE).Responsibilities:
• Definition and successful operation of billing process across entire group consisting of multiple product portfolios and multiple billing methods (event-based, metric-based, rate-base).
• Direct supervision of at least two bill runs per month: candidates including usage-billing, recurring charges, ad-hoc billing, and triggered billing.
• Ensuring billing data quality assurance
• Establishment of revenue assurance process and billing completeness guarantee,
• Customised data analysis and reporting,

• Appointed with 9 direct reports in UK, CH, FR, NL, ES, AT, DE.Responsibilities:
• Running accounts payable team: recruitment, appraisals, training
• Ensuring smooth operation of the group accounts payable function, from invoice input to payment creation
• Month-end close reporting
• Standardisation of accounts payable processes
• Communication with key suppliers

• Initially supervising 8 people, then promoted to Collections Team Supervisor after six months with team of 30 people approx spanning IT, ES, PT, BE, NL, DE, NO, SE).Responsibilities:
• Management of a large collections team responsible for monitoring and managing the application of collected payments
• Provision of training for cashier staff,
• Periodic reporting of unidentified or unapplied payments
• Preparation/organisation of workshop meetings to establish best practices for training and customer communications and support,
• Inter-departmental communication: sales order processing, billing,

• Initially started as Collections Team Leader and promoted to Collections Specialist after 4 months.Responsibilities:
• Managing external collection agencies (selection and support of, process optimisation)
• Co-operation/communication with financial institutes
• Identifying per-product collection methods (consumer loans, mortgages, credit cards, current accounts),
• Communication and co-ordination with 40 branch sites
• Retail customer communications

Responsibile for documentation and customer credit checks, communications with sales representatives and communications with clients. (Part-time: 30 hours per week while reading for degree in Law)

Responsible for office maintenance, client communications, and support for Law, Accountancy and HR departments.

Emba (Executive Master Business Administration), Business Administration And Management, General

Mgr, Law