Milad Deris Email & Phone Number

Yazd Province, Iran

- Direct communication with more than 450 doctors and checking 100% of their problems- Analyzing the data and challenges reported by the supporters and presenting it in product managermeetings- Achieving NPS: 9 quality of response of doctors to patients- 40% increase in online medical consultation sales- Improving the responsiveness of support team experts- Reviewing bugs and prescribing problems by doctors : Reporting more than 50 bugs to the technicalteam- Marketing for the prescription system of Pezirash24 on the doctor's side : Enable more than 250online consultation doctors- Negotiation and marketing to attract special and famous doctors : Recruitment of more than 150doctors- Negotiation and marketing to enable online consultation of specific and prominent doctors : Activatemore than 100 doctors

Yazd Province, Iran

- Changing the response structure of online counseling center doctors from in-program to out-ofprogram response: 100% transfer of doctors from Paziresh24 chat to WhatsApp busines- Achieved a 90% increase in response rate among over 150 doctors through the execution of theOnline Consultation Center Doctors' Analysis Project, which entailed the implementation of varioussolutions to enhance response quality- Project addressing doctors' response challenges: Achieved a 60% reduction in response delay,prescription issuance issues, lack of online advice, and conversation disconnections- Payment gateway debugging project: paying money and not registering turn- Project for Retrieving Missed Appointments- The project to increase the use of in-app chat- The project of modifying the ranking of doctors in Search- 70% rate increase in the editing of online consultation text messages on the patient and doctor side- The project to investigate the errors of doctors' bills: failure to deposit money into the accounts ofsome doctors- The project of investigating numerous errors of not receiving patients' appointments- Paziresh24 rate and review project: checking the automatic approval of comments and checking thepercentage of comments approval and disapproval errors- The project of examining the deletion of doctors' user accounts- User comment deletion review project- The project to review the request to remove comments at the request of a doctor

Yazd Province, Iran

Answering incoming calls: 80 calls per dayMaking outgoing calls: 50 calls per dayStudying the dissatisfaction of dissatisfied users from online counseling servicesConduct daily tests to ensure there are no bugs