Business Development Manager
Ams Operations
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Milad Faeeh Email & Phone Number
Business Development Manager
at
AMS Operations
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✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Business Development Manager
Location
Sydney, New South Wales, Australia
Who is Milad Faeeh? Overview
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Milad Faeeh is listed as Business Development Manager at AMS Operations, based in Sydney, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Milad Faeeh.
Milad Faeeh previously worked as Mortgage Broker at Aussie and Career Transition | Open to Work at Open To Work. Milad Faeeh holds Bachelor Of Counseling from Australian College Of Applied Professions.
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AMS Operations
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Profile bio
About Milad Faeeh
Accomplished Senior Implementation and Change Manager with extensive experience leading organisation-wide transformations within the Financial Services and Banking sector. Throughout my career, I have gained substantial expertise in managing strategic technology transformations, implementing digital enhancements, delivering cost-saving outcomes, and leading enterprise-wide change initiatives, while collaborating effectively with stakeholders at all levels. As a Senior Leader with substantial knowledge of regulatory legislation and compliance, I am dedicated to upholding compliance in operational environments. My professional and pragmatic approach and effective communication skills empower me to engage with stakeholders and decision-makers, shaping strategies and roadmaps that bridge internal and external stakeholder needs. As a self-motivated and solutions-focused leader, I excel in managing complex implementations and projects in high-volume compliance-centric environments, and I am eager to embark on a new leadership journey.KEY AREAS OF EXPERTISE💠Banking Operations💠Change Management💠Regulatory ComplianceCORE COMPETENCIES✅ Change Management Principles and Methods✅ Project Management and Implementations✅ Managing Vendor Relationships and Contracts✅ Learning and Development Programs✅ Coordinating complex priorities and deadlines✅ Facilitating and Presenting Workshops✅ Working independently and collaboratively✅ Customer-centric and solutions focused✅ Insightful decision-making and problem-solving✅ Managing Stakeholder expectations ✅ Business Partnering with Executive Leaders✅ Building cross-functional relationships✅ Adaptable, flexible, and resilient leader✅Authentic and respectful communicator✅ Salesforce and Jira SoftwareI’m always open to expanding my network and connecting with other top professionals. Please add me as a connection and contact me at: 📱+61 418 977 236 📩 m_faeeh@yahoo.com.au
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7 roles
Milad Faeeh work experience
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Mortgage Broker
Career Transition | Open To Work
Senior Change & Implementation Manager
Led and oversaw the planning, execution, and management of strategic change initiatives across the Australian business to drive successful implementation and achieve key business objectives.Strategic Projects:â–º Led the organisation-wide implementation of Salesforce.com.â–º Managed enhancements to HSBC's online platform leading to a 60% increase in credit card sales.â–º Headed strategic partnership programs, accomplishing a 55% increase in mortgage product sales. â–º Oversaw the restoration of over 80 ATMs, improving customer convenience and satisfaction.â–º Revitalised the ATM network, achieving increased ATM usage and reduced outages from faults.â–º Played a vital role in the launch of the Mobile X App and STAR Alliance credit card.Optimisations and Change Management:â–º Managed multiple customer-centred initiatives, which increased product sales and NPS scores. â–º Served a pivotal role in launching HSBC's Wealth Management Products and online banking platform.â–º Streamlined new account procedures, improving accuracy rates from 60% to 90%.â–º Optimised Complaints Handling procedures, introducing automation which reduced costs by 47%.â–º Modernised procedures for Brokers to attain accreditation by eliminating manual processes.â–º Drove operational consistency across Branches by facilitating informational workshops.Implementations:â–º Advocated international banking functions, taking a pivotal role in enabling global transfers.â–º Oversaw the implementation of the JRNI Appointment Scheduling platform. â–º Orchestrated the implementation of the Foreign Account Tax Compliance Act (FATCA).â–º Automated training modules on compliance, enabling HSBC to meet its regulatory obligations.â–º Facilitated RG146 accreditation for staff by collaborating with Kaplan to deliver regulatory training.
Jan 2015 - Jun 2023
Staff Trainer & Coach
Responsible for developing and delivering comprehensive training programs, providing one-on-one coaching, and continuously improving staff performance to ensure a knowledgeable and skilled workforce that provides exceptional service and contributes to the bank's success.Outcomes and Achievements:â–º Developed and conducted face-to-face training modules on HSBC's suite of products and services.â–º Trained staff in Malaysia and the Philippines on savings, deposits, credit cards, and mortgage products.â–º Partnered with key stakeholders to establish a consistent approach to high-level customer service.â–º Mentored new staff on HSBC's Premier Proposition for High-Net-Worth Customers.â–º Coached staff on communication, listening, & conflict resolution, improving sales and retention rates.â–º Developed coaching plans for Snr Branch Managers and BDMs on high levels of customer service.â–º Reduced complaints by 60% through training in conflict resolution, negotiation, and empathy skills.
Feb 2007 - Dec 2014
Customer Service Officer
Jan 2004 - Jan 2007
Customer Service Officer
Jan 2001 - Dec 2003
1 education record
Milad Faeeh education
FAQ
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What company does Milad Faeeh work for?
Milad Faeeh works for AMS Operations.
What is Milad Faeeh's role at AMS Operations?
Milad Faeeh is listed as Business Development Manager at AMS Operations.
Where is Milad Faeeh based?
Milad Faeeh is based in Sydney, New South Wales, Australia while working with AMS Operations.
What companies has Milad Faeeh worked for?
Milad Faeeh has worked for Ams Operations, Aussie, Open To Work, Hsbc, and Citi.
How can I contact Milad Faeeh?
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What schools did Milad Faeeh attend?
Milad Faeeh holds Bachelor Of Counseling from Australian College Of Applied Professions.
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