Milad Naeimi Email & Phone Number

Kansas City, Missouri Area

- Successfully configured over 500 Nexus 9K switches, enhancing network reliability and performance, while also managing Cisco 3850 and 3650 switches for optimal operations.- Resolved 10-15 complex and straightforward network-related issues weekly, improving system efficiency and user satisfaction.- Oversaw the management of 5,000 analog phones and VOIP systems, ensuring seamless communication and reducing downtime.- Implemented 30-40 hardware and software upgrades for 2,000 clients, significantly enhancing system capabilities and user productivity.- Optimized network security and user experience by proficiently utilizing and maintaining the FEMA Network Access Control System.- Contributed to Active Directory management and permissions, enhancing system security and user accessibility.- Administered licenses for Adobe Creative Suite 6, RSMeans CostWorks, and Google Earth, ensuring legal compliance and uninterrupted service for critical applications.

Overland Park, Kansas, United States

- Delivered comprehensive network and desktop support to 500 staff and faculty, ensuring high levels of operational efficiency and user satisfaction.- Expertly resolved 20-25 daily Agent/Client issues, providing reliable technical troubleshooting to maintain seamless operations for 500 staff and faculty.- Spearheaded the installation, upgrade, configuration, and repair of network hardware for new and promoted users, enhancing system functionality and user experience.- Managed robust system backups, imaging, and recovery processes, safeguarding critical data and ensuring business continuity.- Led the installation and upgrade of operating systems, optimizing system performance and security for enhanced productivity and protection against vulnerabilities.

Tehran, Tehran Province, Iran

- Provided crucial support to over 100 users across 70 branch offices, ensuring seamless IT operations and user satisfaction.- Expertly diagnosed and resolved a wide range of hardware and software issues, enhancing system reliability for all 70 branches and clients.- Pioneered the monthly use of VB, Delphi, SQL Server, Crystal Report, and MS Access to streamline financial, accounting, and invoicing processes, significantly improving operational efficiency.- Efficiently handled software installation and configuration troubleshooting, ensuring optimal performance for all 70 branches and clients.- Designed, installed, and maintained critical local and wide area network hardware, bolstering network infrastructure and connectivity.- Played a key role in the successful re-engineering of the company's Help-desk ticketing system, enhancing issue resolution processes and user experience.- Oversaw system setups, tuning, and backup plans, ensuring robust data protection and system performance optimization.

Fairfax

Associate Of Science, Information Systems Technology

Bachelor Of Science - Bs, Engineering