▪ Interview professionals in charge of areas related to the variables of the company under investigation.▪ Recruit relevant information related to the investigation.▪ Prepare progress reports and ensure that documentation is accurate, complete and delivered within established deadlines.▪ Collect the Monitoring, Evaluation and Learning data: (MEL). Related to the company under investigation.▪ Support in the analysis of collected data, using statistical software such as R or Excel.

▪ Communicate changes in the status of administrative processes of outsourced entities.▪ Redesigned the year plan process to show improvements in 2024.▪ Negotiated strategies to resolve unforeseen events in the payment service process to outsourced companies and employees.▪ Improved efficiency in the logistics process of outsourced companies to supply us with supplies, prioritizing what is necessary and urgent.

▪ Provided support for the implementation of the library to handle requests for new books and weekly exams for students after coordination with teachers.▪ Supported commercial campaigns for each monthly holiday.▪ Managed exam rescheduling and provided information on health or student travel permits.

• Analyzed the satisfaction and effectiveness indicators of each program, guaranteeing its correct execution and/or generating the corresponding improvements.▪ Analyzed the results of the satisfaction surveys applied by the marketing team, identifying advantages and opportunities for improvement of each program.▪ Developed the content of customer satisfaction surveys to apply them in the launch of new courses and programs.▪ Managed the teacher recruitment process ensuring compliance with each flow from the initial contact to the end of their experience with the school.▪ Responsible for ensuring compliance with teaching needs in each campaign, creating a quality and satisfaction relationship for the company.

▪ Paid attention to details and oriented clients in person.▪ Helped different clients get on and off the elevator, giving them security and confidence.▪ Provided effective communication, offering immediate solutions to all incidents.▪ Provided premium service to guests by providing information and assistance with a smile.▪ Worked cooperatively with other teams to ensure elevator lines were managedsafely and that elevators are loaded efficiently.