Mila Kogan Email & Phone Number

San Francisco, Ca, Us

As the Founder of Trademark, an online resale business specializing in pre-loved luxury and on-trend clothing and accessories, I have successfully managed all aspects of the business from inception to growth.Key accomplishments:-- Achieved a remarkable 400% increase in sales from the first to the third month of operation, demonstrating strong business growth and effective strategies.-- Streamlined logistics operations to speed up the listing process and decrease costs by 20% within the first 3 months of operation.-- Provided exceptional customer service, fostering a loyal customer base and achieving a 100% customer satisfaction rating (based on feedback).-- Demonstrated strong entrepreneurial skills and ability to manage multiple tasks in a fast-paced environment.Key responsibilities:-- Curating unique collections of pre-loved luxury items-- Conducting in-depth market research to identify trends and opportunities-- Implementing effective pricing strategies-- Streamlining logistics operations-- Providing exceptional customer service-- Building a strong online brand aligning the Trademark aesthetic and target audience.

San Francisco UXD (formally part of Global UXD) is an interdisciplinary community organization that strives to enhance the value and deepen the impact of design thinking. We offer events and programs for networking, career development, design education, and innovation. I’ve managed, organized and produced 150+ events around design thinking, creativity, and future technologies. Through the years, we have collaborated with companies like Adobe, IBM, TikTok, GoDaddy, Udemy, and TripAdvisor to strategize events that cater to our partners’ needs as well as educate and engage our members. My role and achievements:-- Provided strategic leadership by developing and executing business goals, strategies, and procedures resulting in consistently successful events.-- Planned, produce, and directed 150+ events including talks, panels, workshops, and networking events.-- Established 30+ partnerships including Fortune 500 companies like IBM, Adobe, and TikTok.-- Applied user-centered design principles for inclusive growth across event production, marketing, website design, and strategic planning.-- Managed outreach, sponsorship, and marketing volunteers across multiple events.

Bentonville, Arkansas, Us

At SkillsVR, I collaborated closely with our Platform Technology Lead to define and prioritize features for our core Enterprise platform. Recognizing the absence of a designated user experience specialist, I took the initiative to lead UX efforts on each feature I was responsible for and championed the enhancement of the overall product delivery process. Additionally, I initiated collaborations with various departments to instill UX principles and processes, contributing to the establishment of a user-centric approach across the organization.Key projects: Enterprise Analytics Dashboard; Customer Service Escalation Process

San Mateo, Ca, Us

At Tribal Planet, I served as the lead designer, overseeing diverse platforms ranging from gamified mobile educational apps to a rewards platform incentivizing user participation, a CMS tool for seamless content creation and management, and our parent company website. In this role, I played a crucial part in fostering cross-functional collaboration by closely partnering with the COO and Engineering Manager. I took the initiative to communicate design decisions and integrate diverse perspectives into the overall strategy, ensuring a holistic and user-centric approach. Moreover, I assumed ownership of the design system, managing updates and additions following the departure of the head of product. This involved maintaining ongoing consistency and coherence in design elements across our varied products, contributing to a unified and cohesive user experience.Key projects: Citizen Science, Citizen MPACT, Citizen Rewards, CMS Platform, SkillsVR Website

For this project, I conducted user interviews to determine the initial mobile app design which I then used to create a rapid prototype. After conducting some usability tests, I synthesized my findings into wireframes to later be developed.

Covina, California, Us

During this tenure, I spearheaded Direct Deal ads and partnerships as the sole contributor, fostering a collaborative ethos that prompted a transition to the Marketing Department, effectively rendering the Business Development Department redundant. My role encompassed:Direct Deal and Social Media Advertising Leadership-- Achieved a remarkable 10% surge in click-through rates, a 15% enhancement in conversion rates, and a 20% reduction in cost per acquisition within a year.-- Pioneered and executed our inaugural Social Media campaigns on Facebook.-- Identified and secured new Direct Deals while maintaining stewardship over all accounts.-- Implemented optimization strategies for existing ads, overseeing all Direct Deal and Social Media Ad operations.Cross-Department Strategy and UX Qualitative Research-- Contributed to the inception and development of the Lifestyle Offer package (LSO) as a core member of the initial concept and strategy team, collaborating closely with the Senior UX Designer and Product Manager. As the LSO project matured, assumed a pivotal role in conducting User Research, culminating in leading Alpha Testing.-- Spearheaded the strategic planning for the homepage optimization of Pearl.com, catalyzing a transformative shift for the company.-- Acted as the on-site Coordinator for UX Research tests, orchestrating seamless execution and data collection.Monthly Newsletter Project Management-- Orchestrated meetings and ensured adherence to schedules and responsibilities.-- Fostered clear communication channels among project members, resolving any issues promptly.-- Facilitated the resolution of communication and delivery challenges, ensuring project milestones were met effectively.My tenure was marked by transformative contributions that drove tangible results and fostered interdisciplinary collaboration, underscoring my commitment to excellence in marketing, UX, and project management.

Covina, California, Us

In a matter of months at JustAnswer, I assumed an expanded role dedicated to enhancing margins, cultivating innovative approaches within budget constraints, and ensuring client satisfaction, while continuing to fulfill my initial duties. During this period, we not only achieved margin improvements but also ventured into novel Business Development strategies beyond our existing initiatives.My responsibilities encompassed:Ad Operations Management-- Overseeing ad operations, with a focus on managing half of the Direct Deal accounts.-- Prospecting and pitching new partnerships to diversify our portfolio.Ad Testing and Optimization-- Conducting rigorous testing and optimization strategies to maximize ad performance.UX and Business Development Liaison-- Acting as a bridge between UX and Business Development teams to ensure consistency and quality in advertising efforts.-- Collaborating closely with UX and Product team counterparts to align ad content with product offerings, thus enhancing relevance and efficacy.

Covina, California, Us

I started at JustAnswer in data entry but quickly transitioned to collaborating with the online advertising team on Direct Deals, eager to contribute to strategic initiatives. Recognizing the need for improvement, I led efforts to enhance our advertising strategies and foster consistency. I collaborated closely with my team to delve deep into our market dynamics, understand our current and potential user base, and prioritize enhancing ad quality and brand coherence. Our goal was clear: to not only attract new customers but also cultivate a loyal base of repeat clientele.My contributions resulted in:Strategic Planning and Ad Design-- Formulating and designing innovative ad units, underpinned by comprehensive market research.Ad Operations Management-- Overseeing the entirety of ad operations, from trafficking out ads to managing the ad server, while continuously conducting A/B tests and optimization measures.Ad Testing and Project Management-- Leading ad tests and coordinating developers' projects to ensure seamless execution and alignment with strategic objectives.