James Milam Email & Phone Number

St. Louis

Greater St. Louis Area

Greater St. Louis Area

St. Louis, Mo

RESPONSIBILITIES• Training & educating client staff and personnel in the Human-Centered Design (HCD) process• Mentoring UX team members on HCD approach and methodology• Articulating the value of a heuristic approach to stakeholders• Documenting client organizational roles and subject matter expertise• Researching and defining multi-faceted, internal/external user segmentation• Ensuring product usability and sustainability throughout all phases of design• Organizing, sequencing, and scheduling user and stakeholder interview sessions• Leading interviews and UX intensive focus groups• Conducting ideation and requirements-gathering sessions• Crafting HCD strategy to prioritize mobile/responsive experience as part of holistic approach• Collaborating with technical team members to identify constraints and dependencies• Identifying and prioritizing business-driven outcomes with content strategists and business analysts• Creating product roadmaps, with release and iteration planning• Translating data and business requirements into intuitive BI dashboards• Analyzing, writing and presenting digital transformation plans to large organizations• Constructing design patterns and user experience guidelines• Building and testing interactive prototypes with client partners

Center For Media And Instructional Innovation

The Center for Media and Instructional Innovation at Yale University develops leading-edge media and courseware for teaching and learning, and oversees Yale's online learning environment Classes*v2. The Center's mission is to promote innovative and effective uses of technology and new media to enhance learning, both on-campus and outside of Yale.RESPONSIBILITIESPlanning & managing project timelines Managing interactive design process and deliverables Budgeting hours based on project scope Creating project charters Guiding stakeholders through project milestonesResearching user experience/audience Analyzing existing interfaces Creating information architecture & wireframes Creating interface designs KEY PROJECTSOpen Yale CoursesOver three million visitorsTime Magazine - The 50 Best Websites of 2011Classes*v2Central LMS at Yale9000 active users / 700 Project sites RECENT PRESENTATIONSNERCOMP - Designing Interfaces for the User - “Designing for Sakai”Yale Campus Community Technologies - “Good Design” (On design process and principles)

Center For Media And Instructional Innovation

RESPONSIBILITIESAnalyzing existing interfaces Creating information architecture & wireframes Creating interface designs Working with University Printer in preserving University brand standards

RESPONSIBILITIESCoordinating design productionCreating interface designs based on client briefKEY PROJECTQuintiles TransnationalCorporate site for global pharmaceutical companyWorked on projects with clients including Anheuser-Busch, Microsoft, Quintiles Transnational, Winchester Ammunition