• Lead AppLocker deployment project for all the North American offices.• Administer and maintain AppLocker environment for over 2,000 windows computers.• Maintain strict group policy support and duplication through several tenants.• Learn and adhere to the Waterfall Methodology.

• Meeting with clients to determine requirements;• Clarifying a client's system specifications, understanding their work practices and the nature of their business.• Liaising with staff at all levels of a client organization;• Defining software, hardware and network requirements;• Analyzing IT requirements within companies and giving independent and objective advice on the use of IT;• Developing agreed solutions and implementing new systems;• Helping clients with change-management activities;• Purchasing systems where appropriate;• Designing, testing, installing and monitoring new systems;• Preparing documentation and presenting progress reports to customers;• Organizing training for users and other consultants;• Being involved in sales and support, and where appropriate, maintaining contact with client organizations;• Identifying potential clients and building and maintaining contacts.

• Administer and support Microsoft Office 365 suite configurations, policies and Analyze, troubleshoot, and deliver Microsoft Cloud solutions on Azure and Microsoft Office 365 platforms.• Creation, deployment, and maintenance of Microsoft Intune environment.• Creation, deployment, and maintenance of company BYOD policy.• Provide subject matter expertise of Microsoft Office 365 and Microsoft Azure with an emphasis on security (Advanced Threat Protection (ATP) policies for Microsoft Office 365, Azure AD Identity Protection, Conditional Access (CA), Azure Information Protection, and Microsoft Office 365 Message Encryption), architectural design, migration management, Intune, and Windows AutoPilot.• Troubleshooting and resolving Azure services-related issues• Configuring Azure services to meet the needs of the organization.• Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.• Monitor current reports of computer viruses to determine when to update virus protection systems.• Develop computer or information security policies or procedures.• Implement security measures for computer or information systems.• Monitor the security of digital information.• Coordinate project activities with other personnel or departments.• Evaluate needs and deliver solutions using OneDrive, Teams, SharePoint, and other Microsoft Office 365 collaboration.• Maintain strict NIST policies for Cyber Security protocols. • Create Cyber Security standards following NIST procedure• Architecture and engineering of SharePoint, Teams, and Microsoft Office 365 Groups, providing deep technical knowledge on various Teams architecture elements deployed in an Enterprise environment.• Manage Applications such as Duo, Salesforce, SentinelOne, Egnyte, and many others. • Responsible for cyber security check-in once a month to ensure security and stability across the organization.

• Analyze and provide technical backup and third line support and develop appropriate strategies to develop good working environments• Inspect and provide on various operations and prepare reports to resolve problems. • Administer production environment and resolve all issues effectively.• Supervise and ensure effective upgradation of all software and processes. • Implement and configure various growth-oriented projects• Manage and monitor all infrastructure and system installations, including configurations, testing, and maintenance.• Craft custom scripts using Perl, PowerShell, and CMD. • Identify potential issues and integrate possible solutions.• Oversee from start to finish full deployment of Assure1 application within customer environment.• Standardize and automate processes and monitoring using scripting technology.

• Manage and support user-assigned hardware, software, printers, email and user accounts. • Develop and maintain documentation pertaining to areas of support, ensuring compliance with company policies and procedures.• Create, maintain, and deploy servers using Azure• Schedule and perform server, hardware and peripheral equipment improvements and repairs.• Provides operational management to include day-to-day operation, maintenance and problem resolution for all computer systems, equipment and software. • Responsible for creating and maintaining both technical and non-technical department policies and standard operating procedures.• Create, maintain, and deploy security policies for Azure and Microsoft 365 environments.

• Create Point-to-Point (IPSec) VPNs using Cisco ASA Device• Responsible for creating and maintaining both technical and non-technical department policies and standard operating procedures.• Manage all data backups using Unitrends and Azure environments• Manage all anti-virus deployment through multiple tenants.• Create and deploy all group policies for multiple tenants.• Create, maintain, and deploy servers using Azure and VMware. • Schedule and perform server, hardware and peripheral equipment improvements and repairs.• Provides operational management to include day-to-day operation, maintenance and problem resolution for all computer systems, equipment and software. • Liaise with, and provide training and support to, end users and staff on computer operation and other issues.• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.• Create and deploy scripts for automation using command prompt and PowerShell• Manage the domain join of over three thousand computers company wide.

• Evaluates system potential by testing compatibility of new programs with existing programs.• Assist with deployment and maintenance of Chromebook devices throughout the district.• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.• Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.• Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.• Places software into production by loading software into computer; entering necessary commands.• Places hardware into production by establishing connections; entering necessary commands.• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.• Maintains system capability by testing computer components.• Prepares reference for users by writing operating instructions.• Maintains historical records by documenting hardware and software changes and revisions.• Maintains client confidence and protects operations by keeping information confidential.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.• Contributes to team effort by accomplishing related results as needed.

• Provide technical support for both hardware and software issues our users encounter.• Manage the configuration and operation of client-based computer operating systems.• Monitor the system daily and respond immediately to security or usability concerns.• Create and verify backups of data.• Respond to and resolve help desk requests.• Upgrade systems and processes as required for enhanced functionality and security issue resolution.• Administrate infrastructure, including firewalls, databases, malware protection software and other processes.•Purchasing systems where appropriate;• Designing, testing, installing and monitoring new systems;• Review application logs.• Install and test computer-related equipment.• Assisted in the deployment and support of 250+ tablet • Providing service and customer support during field visits or dispatches• Operate vehicle in a safely manner and use field automation systems• Comprehend customer requirements and make appropriate recommendations/briefings

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Respond to queries either in person or over the phone.• Train computer users.• Maintain daily performance of computer systems.• Respond to email messages for customers seeking help.• Ask questions to determine nature of problem.• Walk customer through problem-solving process.• Install, modify, and repair computer hardware and software.• Clean up computers.• Run diagnostic programs to resolve problems.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Install computer peripherals for users.• Follow up with customers to ensure issue has been resolved.• Gain feedback from customers about computer usage.• Run reports to determine malfunctions that continue to occur.

• Establishing the needs of users and monitoring user access and security;• Monitoring performance and managing parameters to provide fast responses to front-end users;• Mapping out the conceptual design for a planned database;• Considering both back-end organization of data and front-end accessibility for end-users;• Refining the logical design so that it can be translated into a specific data model;• Installing and testing new versions of the DBMS;• Maintaining data standards, including adherence to the Data Protection Act;• Writing database documentation, including data standards, procedures and definitions for the data dictionary (metadata);• Controlling access permissions and privileges;• Developing, managing and testing back-up and recovery plans;• Ensuring that storage and archiving procedures are functioning correctly;• Working closely with IT project managers, database programmers and multimedia programmers;• Communicating regularly with technical, applications and operational staff to ensure database integrity and security;