Milan Babaee Email & Phone Number

Australia

Informatics Services Corporation

• Installed, configured, and maintained Windows Server environments including 2008-2022.• Configured and maintained Active Directory environments, including user account management.• Configured and managed the Microsoft 365 services, including MS Teams, Office Apps, Exchange Online, SharePoint Online, and OneDrive.• Administered Microsoft 365 services, including user management and application configuration.• Participated in maintaining of Microsoft Azure environments, including virtual machines and cloud-based services.• Provided troubleshooting and support for VMware-related issues, including connectivity problems, configuration errors, and system errors.• Provided level 2 support via phone, email, and online tools.• Engaged directly with remote end-users to provide technical support efficiently and effectively.• Worked extensively with Windows 7-11 and Office applications.• Guided end-users through troubleshooting steps and solutions via ticketing systems, phone, email, and chat, ensuring clear and effective communication to resolve technical issues.Achievements:• Led a project to synchronize on-premises Active Directory with Azure Active Directory using Azure AD Connect.• Led a project to migrate 200+ users form Exchange Server to Exchange Online with zero disruption to daily operations utilising the Hybrid Configuration Wizard.

• Managed the daily operations of the IT helpdesk, providing technical support to end-users.• Administered Windows server, Active Directory, including managing user accounts, group policies, and server maintenance.• Assisted in the migration of on-premises servers to Microsoft Azure, reducing operational costs.• Configured and maintained network infrastructure, including switches, routers, and firewalls.• Provided support for Microsoft 365 applications, improving user adoption and productivity.• Documented technical procedures and support processes.• Assisted the support office staff with their IT technical support needs including Workstations, laptops (Windows and MacBook’s), tablets, phones, mobiles, AV/VC rooms and office printers• Coordinated the maintenance and troubleshooting of hardware peripherals.• Managed service requests and incidents using ITSM tools.

Tehran Province, Iran

Administered and maintained server infrastructure in both Windows and Linux environments.- Conducted regular system monitoring and troubleshooting to ensure high availability and security.- Implemented infrastructure-as-code practices for consistent and repeatable deployments.- SharePoint Administration And Dynamic Crm Administration