Milan Bauder Email & Phone Number

Onboard and train clients on new products.Direct point of contact for dedicated book of clients. Report, test and track bugs using Jira. Create, maintain and update product documentation in Confluence. Report on client contact and activity data in Salesforce.Identify customer needs and scope solutions to best meet their needs Used customer feedback to develop new product inputs for engineering team. Perform user acceptance testing and provide feedback to engineering.Lead new user workshops with onboarding teams. Partner with Product teams through development life cycle

Chicago, Illinois

Improved operations, sales, and financial performance by 20% through reviewing financial statements and metrics to measure productivity and proactively meet and exceed targeted goals.Achieved costs savings of over $5,000/yr through managing and minimizing operating and other costs.Increased revenue through creating and executing business plans. Developed growth strategies targeting penetration, marketing communication and distribution. Manage strategic ramp-up of customer engagement.Created bid packages, reviewed quotes, analyzed costs, and scope of work.Assisted in selecting contractors, reviewed bids, negotiated contracts, monitored performance, and resolved issues.Establish and cultivate key relationships with organizations, corporate clients, and the community.Train clients and brokers on company websites and software and on carrier sites.Manage processes for developing new clients, accounts, and gained business through cross-selling.

Greater Chicago Area

•Created a monitoring system to detect low quantities of inventory and patterns of use.•Used customer and employee feedback to implement positive changes within the restaurant and it's working conditions.•Organized special events in the restaurant, including personal parties, promotions, and business gatherings.

Managed operations and projects between departments. Coordinated product launches and maintenance.Gain new business in various ways including one on one employee interactions, video conferencing meetings, companywide group meetings as well as email presentations to explain benefits.Developed new product inputs based on customer feedback.Utilized process improvement methods to improve efficiencyResolved problems and served as a knowledge resource and mentor for staff and trainees.Onboard new customers by reviewing purchased products, providing media spec sheets, and setting timelines for turnarounds.Trained all HR partners on product usage and made suggestions where appropriate on how to best use products purchased.Resolved technical issues by working with clients and development team.

Greater Chicago Area

• Share feedback regarding customer experience and Getaways Channel in order to create positive change within the channel and the department• Improve customer experience through email and phone support• Analyze problematic deals and track negative patterns.• Liaise with customers, merchants and sales associates to amend deal faults

•Assisted with all escalated customer issues.•Supervised a team of seasonal customer service representatives. •Liaised between full time representatives and temporary workers•Helped educate temps on policy and site updates.

Greater Chicago Area

150 S. Wacker

• Responsible for half of Midwest and West coast clients• Liaised with customers and created copy and design of advertisements• Cultivated client base• Conduct sales calls• Managed logistical roll out of calendars from start to finish• Conduct sales calls to current and prospective customers• Consistently volunteered to aid on high-volume regions• Gave feedback and proposals on moving into new social media and optimizing presence

737 W Randolph

In this position I greeted customers, sat customers at open tables, maintained dining room and bathrooms, and organized customer reservations as well as phone messages.

1420 E 53Rd St

• Accurately and efficiently process routine transactions for bank customers including:Accepting and distributing monetary instruments, processing payments and transfers•Cross-sold and advised on bank products and services

Assist tribe members compile historical data to be included in book about tribe. Perform campus outreach to educate people about the tribe and their struggle for federal recognition.

Created program to mentor female students at Garey High School who face social and/or economic barriers. Due to demand, the program was expanded to serve male students also.Helped pregnant students get re-admitted to normal school track.

I work in the Office of Graduate fellowships as an assistant to Sandy Hamilton and I file documents, deliver documents, shred documents, and organize files as well.

• Provided administrative support to principal attorney and 3 legal interns• Coordinated weekly legal team meetings• Received, prepared and routed incoming communications

Conduct poetry and spoken word lessons with students.Assist students with homework assignments, as needed.

Prepare and serve foodPerform hostess dutiesGrow and harvest organic fruits and vegetables

Completed Transactions, Cross-Sold Bank Products, Approved Transactions For Less Senior CSRs, Balanced Drawers, Closed Bank

Bachelor Of Arts (Ba), Racial And Ethnic Rural And Urban Community Studies

Education record