Assistant Manager
Current• Own end-to-end project management of all learning content—including creation, change requests, archival, etc.—for skills on Genome on EdCast/iLearn, special programs, and Adapt & Rise (our external-facing learning platform).• Project manage staging requests received from Knowledge Managers (KMs) and Community Managers (CMs) aligned to respective skills; ensure all requests routed via workflows and otherwise are processed FTR and within the agreed SLAs.• Own administrative setup on EdCast/iLearn across Immerse, Transform and Solidify stages in Genome—manage pre & post-session activities, ensure task readiness, availability, set up, etc.• Ensure content requests are supplemented with required meta-data where required, appropriately recorded, and periodically reported.• Focus on learner experience through rigorous, continuous Quality-check (QC) of content staged by all the team-members, leverage multi-device testing wherever possible, to ensure zero-surprise operations — close loop with KMs and CMs where necessary.• Leverage data and insights to ensure learner data is recorded accurately basis the agreed metrics and communicated to stakeholders as required within the stipulated timeframe.• Ensure Genome Content Engineering Practices (CEP) are followed and are in line with the defined Standard Operating Procedures (SOPs); maintain and update SOPs as required.• Ensure successful closure of learner helpmate tickets within the defined SLAs.
