Termotehnic services

• Leading and mentoring a team of 6 employees, and managing operations of the branch • Managing more than 1500 clients, and an operating multi-million portfolio • Managed multi-million loan placements, with profit growth of 284% in 2021, and 68% in 2022• In charge of the execution of orders and decisions of the Board of Directors• Management, harmonization, and organization of the work processes and business operations• Effective management and analysis of credit requests, and monitoring of credit placements• Preparing proposals for internal acts on its own initiative or at the request of the Assembly and the Board of Directors of the Company• Submission of reports on business results periodically or annually to the Board of Directors and competent state authorities, in accordance with the law• Participation in software development and all tasks within the domain of operational management• Responsible to follow state’s regulations, and represent the Company within the limits of its powers• Booking of statements, and sending KRN and KRP reports to the Central Bank of Montenegro• Deployment of employees in accordance with positive regulations and ensuring the implementation of regulations on occupational safety

• Presentation of the bank's products to existing clients, upselling, and acquisition of new clients • Responsible for counter jobs, and domestic and foreign payment operations • Execution and control of the application of appropriate sales directions, instructions, and tools• Opened all types of accounts for individuals and micro-enterprises, and opened savings deposits • Reception and processing of client requests, with adequate identification of the client • Received and controlled documentation • Compliance with relevant work instructions, procedures, policies, and service quality standards

• In charge of planning the strategic goals, and management of procurement, logistics, and storage • Contacted suppliers and negotiated, and reported on all activities and results • Acquired new customers, visited and maintained existing ones, and managed to price the products

• Managed the copy center from strategy, administration, operations, and procurement to logistics• Communicated with customers and suppliers, and created a network of strategic partners• Managed employees, printing jobs, analysis of statistical data, and invoicing

• Organized English language and computer courses, and communicated with lecturers • Monitored the payment of course participants and administrative activities• Prepared and implemented the marketing plan