Milan Thapa Email and Phone Number

Providing training to the team members about Process.Providing support to team members if they required any elevated support.Working as a backup for team lead whenever team lead is not available.Working as a Mac Core team, coordinating with US team and troubleshooting major mac issues all over USI.Diagnosing and solving MacOS issues.Diagnosing and solving windows OS issues.Diagnosing, troubleshooting outlook and Skype for business issues.Troubleshooting and Escalating Software package issues to concern teams.Troubleshooting PDA issues and providing required information about PDA process and policies.Troubleshooting the network issues and escalating to concern team if required.Escalating the Outages to the concerned Support Teams.Providing support to All hands meet events organised by the leadership.

Provided IT support services, troubleshooting and system operation.Created support service tickets and used ServiceNow ticketing systems to track and deliver support services.Delivered exceptional level of service to each customer by listening to concerns and answering questions.OS troubleshooting and escalate to proximity supportVPN troubleshooting and escalate if required Basic outlook and Skype for business troubleshooting.Responsible for responding for End user’s questions and consultations.Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.Guide customers through the processes of installation, maintenance, and upgrades.