Milan Bajić Email & Phone Number

Serbia

Belgrade, Serbia

-Managing and mentoring a team of 4 people-Developing strategies to promote team members adherence to company procedures and performance goals-Oversees team member work for quality and guideline compliance, measuring performance through established KPI metrics-Participation in hiring processes and new team member training-Guiding multidisciplinary internal teams (sales, designers, engineers, production, purchasing) to fulfill client requirements with keeping good profitability-Ensured continuous client satisfaction and retention by providing highest level of customer service, addressing, and resolving requests, concerns and claims quickly and effectively with a personable and professional approach-Managed proposal and signing of contracts with high level clients from the Fortune 500 list for 2020 (Philips, Samsung, Shimano, BAT, JT International, PMI)-Achieved substantial and consistent yearly revenue growth for the assigned region, while over achieving yearly targets-Transformed a supplier arrangement into a partner relationship with 8 strategic clients

-Building and maintaining multiple relationships with key decision makers and leadership, both internally and externally-Identifying current and future needs, trends and business opportunities, lead account planning sessions for the targeted accounts, and creating value for the customer-Guiding the full sales process from generating leads, making the initial contact with potential client, scheduling meetings, presentation and closing the deals-Acting as a single point of contact for all client inquiries-Simultaneously running large number of different projects of wide range of value, complexity, and time scale through prioritizing and cross-functional collaboration-Solving all the issues and claims that may occur during the project-Managed proposal and signing of contracts with 30 new clients-Achieved substantial and consistent yearly revenue growth for the assignedregion, from 2016 (0,12 mil €) until 2022 (1,8 mil €)-Successful in fulfillment of yearly KPI goals for 6 consecutive years

-Proactively sourcing, pitching and closing new Enterprise businesses via many different channels-Managing existing Enterprise accounts to cement long-term partnerships, help these accounts to meet their strategic goals, while also meeting the commercial requirements of Kupime.com-Educating merchants on how Kupime.com works and how they can maximize the opportunity post feature-Acquiring a thorough understanding of key customer needs and requirements, and improving sales results through consultive sales approach-Demonstrating understanding of market trends and social media hot topics-Actively carrying out research on core industry sectors that are being prospected-Providing monthly sales forecasts with good accuracy-Participating in creation of marketing campaigns (Social media, Google Ads)-Finished first fiscal year in sales at 130% of plan-Received 14 monthly awards for the best results in sales

Serbia

-Developing and nurturing relationships with clients, vendors and internal stakeholders to faster long-term partnerships-Monitoring and evaluating the competition to identify market trends and potential areas of differentiation-Troubleshoot and resolving customer service issues in a timely and satisfactory manner-Preparing and presenting reports summarizing data and insight to stakeholders, providing improvement recommendations-Forecast and track key account metrics-Acquired a portfolio of 35 new accounts-Received sales awards in 2011, 2012 for annual sales volume over 140% of goal

Dipl Ecc, Marketing

Activities and Societies: Member of Marketing workshop

Education record