Milan Delavari Email & Phone Number

As a Product Manager at Pesarkhande, I lead the development and execution of product strategies to deliver engaging user experiences in the game industry. With over 5 years of experience, I collaborate closely with cross-functional teams to drive innovation, improve gameplay, and enhance monetization strategies. I thrive on solving complex problems, from optimizing game mechanics to refining user feedback systems, ensuring our product continues to grow and resonate with our community. Passionate about data-driven decision-making, I consistently leverage analytics to guide improvements and maximize player retention and satisfaction.

Tehran, Tehran Province, Iran

I driving the development of our F2P game by collaborating closely with the product owner, publisher, game data analysis team, and development team. My responsibilities and achievements include:- Preparing detailed reports with insights from the data team for the product owner and product manager.- Leading strategic planning, goal setting, prioritization, and defining the project vision.- Conducting internal QA and assisting the QA team to ensure a defect-free product.- Implementing Scrum and Kanban methodologies with tools like Jira, Redmine, Notion, Trello, and draw.io, which:* Facilitated onboarding for 10+ members.* Boosted task velocity by 10%.- Spearheading a cross-functional team to implement a data-driven customer segmentation strategy, resulting in:* A 2% increase in customer retention rate.* A 5% boost in overall revenue within 6 months.- Devising and managing comprehensive live operations strategies, achieving:* A 20% increase in player engagement.* A weekly monetization conversion rate of 3%.- Collaborating with the development team to prioritize and oversee the timely delivery of game features and updates.- Creating tools for designers and managers, enhancing their efficiency by at least 15%.- Designing user flows for the Pesarkhande website that seamlessly transition players from the game to the website, boosting ARPU by 13%.- Collaborating on the development and launch of the new Pesarkhande Webstore, increasing organic installs by 2% within 3 months.

Tehran, Tehran Province, Iran

I have effectively enhanced user engagement through strategic LiveOps management and event execution:- Event Calendar Creation: Developed a comprehensive calendar of entertainment and cultural events, incorporating suggestions from the publisher, data team, and design team.- Pipeline Documentation: Streamlined production with detailed documentation for LiveOps materials.- Team Collaboration: Worked closely with design, art, and programming teams to ensure smooth integration of LiveOps.- Rigorous Testing: Conducted thorough testing of all LiveOps materials on test servers, ensuring top quality.- QA and QC Coordination: Collaborated with the QA team to ensure flawless operation and quality control of LiveOps features.- Server and Database Management: Oversaw code deployment and management on servers and databases for optimal performance.- Event League Success: Executed a well-planned Event League, leading to:* A +0.26 increase in Customer Satisfaction Rating (CSR).* A +28% rise in Average Revenue Per Daily Active User (ARPDAU).

Tehran, Tehran Province, Iran

As Project Manager for an online decorative flower retail start-up, I developed my ability to guide a dedicated team through the complexities of a burgeoning business. Amidst Iran's internet restrictions, we encountered formidable challenges that required inventive problem-solving and unwavering resilience. Key accomplishments included:- Navigated complex business challenges with innovative solutions.- Communicated effectively with stakeholders, maintaining transparency and trust.

Tehran, Tehran Province, Iran

Led an advanced help desk team of 20 supporters at an ISP in Iran. I created efficient service pipelines, resulting in a 40% reduction in issue resolution time and a 25% increase in customer satisfaction ratings. Key achievements included:- Onboarded and mentored new supporters, helping them integrate into the Network Operations Center (NOC).- Developed and implemented efficient answer pipelines to increase response speed.- Achieved a 40% reduction in issue resolution time.- Increased customer satisfaction ratings by 25%.

Tehran Province, Iran

Starting my career journey as an IT Manager, I took on the responsibility of overseeing the company's network infrastructure. My early interest in technology and problem-solving drove my commitment to smooth operations and efficiency in this role. Key achievements and tasks included:- Managed hardware and software systems.- Implemented IT policies to streamline operations.- Provided technical support, enhancing overall efficiency.This experience laid the foundation for my career in IT, highlighting my dedication to technological excellence and operational improvement.

Game Design

Teaching the basic concepts of game making and a better understanding of different genres of games

Game Productin

This class was organized by my life idol (Mohamad Zehtabi )in Iran's game industry, and by participating in this class, I realized that I.

Mcse: Core Infrastructure, Computer Systems Networking And Telecommunications

In these classes, the basics of networking and the core of Microsoft Windows Server were taught

Advanced Icdl, Mirosoft Office, 100/100

These advanced classes were held for Microsoft programs such as Excel, Excel, Word, PowerPoint and Visio.

Icdl, Mirosoft Office, 100/100

In these classes, how to work with Microsoft programs such as Excel, Access, Word, PowerPoint, and Visio was taught.

Bachelor'S Degree, Computer Hardware Engineering, 17.31/20

Activities and Societies: Thesis: Laser Distance MeterI studied computer hardware, and the syllabus was filled with programming, database.

Diploma, Mathematics, 16.61/20

Number theory, Algebra, Probability, Integral and derivative,...