A possible summary is:As an IT Support Staff at Active IT, I provide client support and technical issue resolution via email, phone, and web, using ticketing systems to manage and process requests. I also install and configure computer hardware, software, and networks, and troubleshoot technical issues on equipment such as printers, scanners, and other peripherals. I perform Windows OS installation, upgrade, and deployment, and assist clients with Active Directory and Office 365 support.With a master's degree in Information Technology from the University of the Sunshine Coast and a professional year in Information Technology from the Australian Technical and Management College, I have a solid foundation in IT concepts, systems, and tools. I have also obtained multiple certifications, including Red Hat Certified System Administrator (RHCSA), Red Hat Certified Engineer (RHCE), and Career Essentials in System Administration by Microsoft and LinkedIn.I am passionate about computer technology and eager to work for a reputable firm that excels in its field, respects and values its employees and clients, and serves its community well. I have gained valuable hands-on experience and skills in facility services management, customer service, communication, and leadership, which I can apply to other future opportunities. I am currently seeking an entry-level role that will allow me to grow and learn from the best in the industry. Please contact me if you have such opportunities, and feel free to ask any questions you may have about my experience and qualifications.