• Delivering action plans to field support on part replacement activities for all Cisco products, worldwide basis,• Working with Field Engineers towards restoring and/or upgrading Cisco hardware using telnet and other application tools for local and remote configuration and troubleshooting,• Applying analytical skills and technical knowledge to remotely bring a new device back to network discovery, and where reasonable, reinstalling configurations and IOS/NX-OS/Firmware provided by End Customer or their supportive NOC Team,• Handling escalations along with Cisco TAC team and resolving technical issues according to SLA if part replacement is ultimately unsuccessful.

• Responding to client queries and providing initial remote technical software,• Configuring network devices on customers workstations and environment (Printers, Handheld terminals),• Interface with vendors for troubleshooting, upgrading and recommending necessary changes to currently implemented software/hardware tools,• Documented all issues with Remedy ticketing system,• Created proper manuals and mentored new-recruiters,• Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research.

• Proactively used monitoring tools (alarms, trending graphs) to determine production issues,• Ensured SLA's are achieved and client expectations are met (or exceeded), • Create and maintain comprehensive documentation for all implemented networks, • Daily maintenance and problem resolution of operating system patches and software upgrades.

• Installation, maintenance and managing software, servers and user accounts,• Providing technical support over the phone to all users,• Updating support documentation,• Maintenance of equipment (Workstations, DSLR cameras, NAS storage, etc…),• Diagnosing and resolving SQL and Access database access and checking on performance issues.

Used & New Car sales assistant• Communication with clients,• Presentation of vehicles,• Direct marketing, photographing vehicles, • Editing content for companies websites.

• Topographic survey of the terrain and buildings and making topographic plan for the area for future spa in KO Baranda.• Topographic survey of the terrain and buildings and making topographic plan for the area for future intermodal terminal in KO Batajnica.• Georeferencing and digitizing the original plans for KO Veliko Središte, KO Pavliš and KO Vršac• Geodetic survey of the pipeline route and the development of topographic plan ~45 km.• Over 1000 small topographical plans developed for the purpose of registration ownership of the assets• Measured over 20000 m2 of derivative states of objects, in order to manufacture glass facades on the buildings.