Milan Kolar Email & Phone Number

Hlavní Město Praha, Česko

Strategic Leadership: Steering cross-functional teams and initiatives to align with the company’s overall goals and vision.Project Management: Leading a team of project managers responsible for executing complex, high-impact projects that drive operational improvements and the company's growth.Customer Support: Managing and enhancing customer support operations to deliver consistent, high-quality service that meets and exceeds customer expectations.Customer Support Automation: Implementing innovative automation strategies to enhance customer interactions and streamline support processes.Data-Driven Decision Making: Ensuring our data team provides actionable insights that help optimize operations, enhance customer experiences, and support strategic business initiatives.

Hlavní Město Praha, Česko

Prague, The Capital, Czech Republic

Responisbility for proper installation of our applications.Training of our clients - in person, online.Coordinating our departments to successfully finish the project.Assuring to deliver top quality customer support during the implementation process.Cooperation on creating internal processes within our department.Cooperation with sales team.Cooperation with development and IT teams.

Prague, The Capital, Czech Republic

Channel manager implementations.Consultansy in e-commerce, revenue management and hotel operations.Focus on high quality customer service.Technical support.Training of hotel staff.PMS installations.

Praha 1

Managing reservation department of hotels Josef and Maximilian. Creating pricing strategies.Forecasting.Managing group reservations. Maintaining GDS channels. Creating operational procedures.

Ireland

High quality customer service.Front desk operations.Coordinating banquting events with banqueting manager.Coordinating team of up to 5 people during busy shifts.

Czech Republic

Preparing and delivering offers to the clients, follow ups.Preparing and signing contracts with customers.Coordinating banquets, trainings, conferences.Preparing the function sheets for operations.Contact person to help the clients during the venue.