Milan Mcneely, B.A. Email & Phone Number

Philadelphia, PA, US

Pennsylvania, United States

• Delivered high-value customer service to 50- 60 patients daily. While entering all data given by the patient and data provided by other databases such as Cerner, EPIC, and Pear. To help successfully schedule the.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Followed document protocols to safeguard confidentiality and uphold HIPPA Standards of patient records.
• Helped create a protocol that allowed a staff of 25 people to reduce their call time by 25%.

Philadelphia, Pennsylvania, United States

• Provided building security to several hospitals, banks, and health centers; while following safety protocols to help make the proper decisions when de-escalating a hostile environment.
• Oversaw daily monitoring and patrolled buildings, grounds and work sites.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident reports tosuccessfully manage complaints.
• Monitored site's activities using CCTV cameras, confirming compliance with security regulations.
• Remained calm, assertive and mindful to think critically and problem solve during stressful situations.

Philadelphia, Pennsylvania, United States

• Created a healthy and safe environment for children who experienced behavior issues. Documented the child's behavior and how they responded to redirection while assisting the child with any trouble they experienced in.
• Counseled family members in helping patient mental stability.
• Educated parents and teachers regarding appropriate behavior programs.
• Maintained and updated patient records on a regular basis.
• Oversaw psychosocial therapy programs, activities, and reported incidents to the medical supervisor team as necessary.

Dover, Delaware Area

• Co-supervised a staff of 5 while completing administrative duties through the housing department database, oversaw all program planning for the building, and assisted resident assistant in roommate mediations..
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Encouraged community atmosphere by implementing educational and social programs.
• Implemented and enforced university and campus housing policies.
• Inspected all rooms to make sure they were up to code for health regulations.

Dover, Delaware, United States

• Maintained building security while creating a welcoming environment for all students. Assisted with program management while working alongside other Resident Assistants to build personable relationships with each.
• Encouraged student participation in community and social university-sponsored programs.
• Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of eachresident.
• Mediated conflict to provide a safe and secure environment through policy enforcement.
• Upheld all university and residence hall rules, regulations and policies.

Dover, Delaware

• Assists freshman with becoming acclimated to the college environment; acts as mentor and a support system throughout their first year
• Act as tutor for various courses and subjects or sets up appointments with the tutoring center on campuses for mathematic and writing skills
• Assists with academic advising for class scheduling
• Provides freshman with community service and outreach opportunities

Dover, Delaware

• Answered calls and assists students and families with financial aid inquiries as it pertains into their account
• Identified client information using BANNER and Oracle; provides clients with financial aid advice to help them find solutions for paying their accounts
• Routed calls as needed

Newark, Delaware

• Trained Police Officers on how to use the program’s system to assist juveniles from obtaining major charges
• Maintained office files, through filing, follow up with emails, answered all calls
• Created schedules to keep track of meeting with officers, during the year

Dover, Delaware Area

Provided excellent customer service to all guests daily.

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, Criminal Justice And Corrections

Activities and Societies: National Organization For Black Law Enforcement National Honor Society For Leadership and Success: Sigma Alpha Pi

Fire Science/Fire-Fighting